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FAQs Regarding New Design Banknotes
   
Q1:
How should banknotes be used for a longer lifespan?
Ans.
To enhance the quality of the banknotes in circulation, due care and attention should be paid in order not to mutilate banknotes, cut banknotes may not be taped. The habit of wallet usage may be exercised. And soiled and mutilated banknotes may be exchanged at the Field Offices of SBP BSC, NBP Chest/Sub-Chest or Commercial Banks nominated branches.
 
   
Q2:
Where and how are soiled and mutilated banknotes exchanged?
Ans.

Whole banknotes whose values can be identified but are soiled, washed, painted, burnt, torn or mutilated for other reasons and banknotes whose surface deficiencies are more than 50 % are not exchanged.

Soiled, mutilated banknotes or banknotes incurring partial physical loss can be exchanged directly at the Field Offices of SBP BSC, NBP Chest/Sub-Chest or Commercial Banks nominated branches.

   
Q3:
What should be done if a counterfeit banknote is captured?
Ans.
Police Forces should be informed providing them with the information regarding from whom and where the counterfeit banknote has been acquired.

   
Q4:
Is using soiled and mutilated banknotes hazardous to health?
Ans.
The soiled and mutilated banknotes are infections for skin irritations, abscess in skin and gastroenteritis. As a protective health measures soiled and mutilated banknotes may be exchanged with new ones and to use new and clean banknotes to the extent possible.
   
Q5:
Where contact is made in case of complaint or help in case of Banknotes acceptance problem?
Ans.
The complaints may be made to the Chief Managers / Currency Officers of SBP BSC at the following addresses:

   
 
Office Address Telephone No.
Karachi The Chief Manager
SBP BSC Karachi
021-9212435
Lahore The Chief Manager
SBP BSC Lahore
042-9210452
Peshawar The Chief Manager
SBP BSC Peshawar
091-9211980
091-9211974
Quetta Chief Manager
SBP BSC Quetta
081-9202786
081-9202782
Rawalpindi The Chief Manager
SBP BSC Rawalpindi
051-9270751
Islamabad The Chief Manager
SBP BSC Islamabad
051-9201715
Hyderabad The Chief Manager
SBP BSC Hyderaqbad
022-9200605
Sukkur The Chief Manager
SBP BSC Sukkur
071-9310261
North Nazuimabad, Karachi The Chief Manager
SBP BSC North Nazimabad
Karachi
021-9260702
Multan The Chief Manager
SBP BSC Multan
061-9200592
Bahawalpur The Chief Manager
SBP BSC Bahawalpur
062-9255035
Faisalabad The Chief Manager
SBP BSC Faisalabad
041-9200444
Gujranwala The Chief Manager
SBP BSC Gujranwala
055-9200310
Sialkot The Chief Manager
SBP BSC Sialkot
052-9250351
Dera Ismail Khan The Chief Manager
SBP BSC Dera Ismail Khan
0966-9280043
Muzaffarabad The Chief Manager
SBP BSC Muzaffarabad
058810-32004
     
   
 
Appeal for not resolving the problems at the above noffices may be made to the Managing Director, SBP BSC Head Office, I.I. Chundrigar Road, Karachi. Ph. No.
   
Q6:
When should one check banknotes?
Ans.
Whenever the notes are exchanged one should check the same. If the single feature of a banknote is doubtful then compare it with the genuine banknote features.
   
Q7:
What should one do if a counterfeit note is found?
Ans.
The counterfeiting of note may be taken into the notice of Police as soon as possible. This is against the law to posses or passes on a note for which one know to be a counterfeit.

   
Q8:
What are the legal provisions relating to printing and circulation of forged notes?
Ans.
Printing and circulation of forged notes are offences under Sections 489A to 489E of the Pakistan Penal Code and are punishable in the courts of law by fine or imprisonment or both, depending on the offence.
   
 
 


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State Bank of Pakistan
I.I. Chundrigar Road, Karachi, Pakistan.
Phone: 111-727-111, Fax: (+92-21) 9212433 - 9212436
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