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CONSUMER PROTECTION DEPARTMENT


Please send your complaints against Commercial Banks, Developmental Financial Institutions and Micro Finance Banks directly to State Bank of Pakistan at the following address.

 
Director
Consumer Protection Department,
 
State Bank of Pakistan,
I.I. Chundrigar Road,
 
Karachi.

CPD Helpdesk: 

http://www.sbp.org.pk/cpd/CPD-Form.asp

 
For general Banking Related  Complaints:
Phone:  +92-21-99218148 & +92-21-32453551
 
For pension & utility bills  related complaints:
Phone:  +92-21-99221147
 
 
 
For eCIB related complaints:
Phone:  +92-21-32453558
   +92-21-32453567
Fax:  +92-21-99212489
 
eCIB Helpdesk:
http://221.120.199.3/ecibhelpdesk/ requestlog/consumer_cmp.aspx
 
For Unclaimed Deposits  related queries, Phone:
   +92-21-32455532
Fax:  +92-21-99221160
   +92-21-99221154
Email:  cpd.helpdesk@sbp.org.pk
 





 

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State Bank of Pakistan
I.I. Chundrigar Road, Karachi, Pakistan.
Phone: 111-727-111, Fax: (+92-21) 9212433-35
www.sbp.org.pk