Frequently Asked Questions
What is a Credit Information
Credit Information Bureau is an organization
that collects and collates credit data on borrowers
from its member financial institutions. The
financial data is then aggregated in system
and the resulting information (in the form of
credit reports) is made available on request
to contributing member financial institutions
for the purposes of credit assessment, credit
scoring and credit risk management. The major
purpose of this database is to enable the financial
institutions to know the credit history of their
prospective customers thus enabling them to
make a more prudent decision.
What is Electronic
Credit Information Bureau (eCIB) of State
Bank of Pakistan?
The Electronic Credit Information
Bureau (CIB) was established by State Bank
of Pakistan (SBP) in December, 1992. The scope
and activities of CIB are governed under the
provisions of Banking Companies Ordinance
(BCO), 1962. The Section 25(A) vests powers
with SBP to call for credit information in
such manner as it may deem necessary and make
such information available to any banking
can be/are the members of CIB?
All Banks, Development Financial
Institutions (DFIs), Non- Bank Financial Companies
(NBFCs), and Micro Finance Banks operating
in Pakistan are members of the CIB database.
The membership with CIB, as per instructions
of SBP, is mandatory for all Banks, Developmental
Financial Institutions (DFIs) and Micro Finance
Banks (MFBs) respectively. No financial institution
can access the CIB database without obtaining
membership of CIB of State Bank of Pakistan.
it mandatory for financial institutions to
obtain Credit Information Report (CIR) of
prospective and existing borrowers before
extending any credit facility?
Yes. It is mandatory for banks
to obtain CIR of their prospective and existing
borrowers before extending/renewing any financial
facility of Rs. 500,000 and above. However,
before allowing any facility, the banks /
DFIs shall preferably obtain credit report
from the Consumer Credit Information Bureau
of which they are a member. The report will
be given due weightage while making credit
How credit information is accumulated
in CIB database?
All member financial institutions
are required to submit entire borrowers’
records online to CIB on monthly basis. This
information is submitted within a period of
fortnight from the date of close of month.
How many types of reports can be generated
from eCIB database and what sort of information
these reports contained?
Two types of reports can be
generated from eCIB system:
1. Consumer Credit Information
2. Corporate Credit Information Report
1. Consumer Credit Information
All individuals and sole proprietors
are placed under the category of “Consumer
Borrower” and are reported against their
unique identification codes (Computerized
National Identity Card Numbers (CNIC) and
Old National Identity Card Numbers where CNIC
numbers are not available with financial institutions).
The system also has the provision for consumer
credit and default history for the last 12
2. Corporate Credit Information
Partnership concerns and corporate entities
(both listed and unlisted) are categorized
under “Corporate Borrower”. The
system provides unique borrower code to each
entity/concern. Member financial institutions
are required to report all financial obligations
under unique borrower code assigned to each
entity/concern. The corporate credit information
report contains details of outstanding liabilities
(fund and non- fund based), position of overdue,
details of litigation, write-offs, recoveries
and rescheduling and restructuring.
a borrower prevent CIB from having his/her
information from financial institution?
No. The CIB is legally empowered
to collect credit information from its member
financial institutions. The financial institutions
are required to report entire credit records
irrespective of any limit to CIB. The information
in CIB database is shared on the basis of
financial institution that extracted CIR is
not providing me with a copy. Can I get a
copy of my CIR directly from CIB?
No. Presently, under the provision
of law, only member financial institutions
have online access to eCIB servers for generating
CIR of borrowers for their internal use. The
CIR is a confidential document and cannot
be provided to borrowers.
there any regulation restricting financial
institutions from lending to a borrower having
No SBP’s regulations/instructions
place any restriction on banks and financial
institutions on lending to any person/organization
which has overdue appearing against its account
in CIB or has a default history. The financial
institutions have to make their own lending
decision on the basis of their lending policies,
past track record of borrower and his repayment
credit application is turned down by a financial
institution. Does it mean that I am not entitled
to avail any credit facility from other financial
institutions as well?
No. Negative credit Information
Report (CIR) does not debar any individual
from seeking any financing facility from any
financial institutions in Pakistan. The financial
institutions make lending decision on the
basis of information available to them and
in the light of their own lending policies,
borrower’s total exposure, repayment
track and capacity. If one financial institution
rejects your credit request, it does not mean
that all other financial institutions will
also do the same.
the CIR provide a credit rating of the borrower?
Does it reflect only negative information?
The credit information reports
neither express any opinion about the borrower
creditworthiness nor assign any rating to
the borrowers. It provides factual position
of the borrowers’ credit exposure both
negative as well as positive as of certain
I approach CIB for making any correction/change
in my credit worthiness (CIR) report, why
is the matter referred to financial institutions?
Can CIB amend my CIR at my request?
The CIB does not amend any
CIR at its own, on the request of borrower.
The onus of reporting accurate data to the
CIB rests with the reporting financial institution;
hence CIB cannot verify the borrower’s
claim at its end. Any correction in CIB data
can only be made through the reporting financial
I settle my overdue liabilities today, how
long will it take to clear my CIR?
The banks and financial institutions
are required to make an online interim update
of the borrowers’ record immediately
but not later than 10 days from the date of
settlement of overdue. The interim update
statement reflects in “remarks”
portion and overdue amount will subsequently
be cleared in the reporting month to which
it pertains. However, history such overdue
will continue to be reflected for 12 month
from the date of settlement.
negative Credit Information Report (CIR) can
The CIR becomes negative due
to erratic repayment behavior. The negative
CIR report may either be due to some overdue
outstanding liabilities or some written-off
liabilities appearing against your record.
The borrowers may contact with lending financial
institutions and work out a repayment/settlement
plan for settlement of overdue liabilities.
Once loan account becomes regular, CIR will
reflect the revised position. However, borrowers
should take utmost care in timely repayment
of outstanding liabilities in order to keep
their track clean.
how long default history continues to appear
in the CIR?
In case of consumer borrower
(individual), the CIB maintains the history
of financial records of past twelve months.
This means that if a borrower settles overdue/default
liability with financial institutions, such
default will continue to appear in CIR for
the next 12 months from the date of settlement.
However, his current status will be reported
the CIB take any punitive action against financial
institutions reporting wrong information on
Yes. The financial institutions
are subject to penal actions under the provision
of law on account of misreporting/erroneous
reporting in eCIB database.
there any other Credit Bureau other than CIB
operating in Pakistan?
there are four privately owned and managed
credit bureaus operating in Pakistan:
Datacheck (Pvt.) Limited
2. News-VIS Credit Information Services (Pvt.)
3. ICIL/ PakBizInfo
4. Credit Chex (Pvt.) Limited
should I contact to resolve disputes with
the private credit bureaus?
concerned financial institution may be approached
for any correction in the report of private
credit bureaus. However, the CIB helpdesk
(address given at web page) may be contacted
in case the borrower is not satisfied with
the reply of concerned financial institutions.