Sr
#
|
Execution
of Transaction by a Cardholder of |
Procedures |
Max.
No. of Days |
1 |
Same
Bank at Same Branch |
Branch
to re-credit the customer account. |
Next
Business Day |
2 |
Same
Bank at Different Branch, Intra-City (within same city). |
1.
Acquiring Branch, after verification, to issue credit
instructions to its card issuing branch and inform its
CFC.
2. Card issuing branch
to re-credit the customer account.
|
3
Business Days |
3 |
Same
Bank at Different Branch, Inter-City (Different cities). |
1.
Acquiring Branch, after verification, to issue credit
instructions to its card issuing branch and inform its
CFC.
2. Card issuing branch
to re-credit the customer account.
|
4
Business Days |
4 |
Different
Banks within same city- member of same switch (MNET
or 1-LINK) |
1.
Acquiring branch, after verification, to issue credit
Instructions to its CFC. |
Within
3 Business days.
|
2.
Acquiring bank CFC to issue credit Instructions to its
respective switch. |
Same day after receiving Credit Instructions from CFC. |
3.
Respective Switch (MNet or 1-Link) to issue credit instructions
to its issuing Bank CFC. |
Within
one Business day after receiving Credit Instructions
from its member bank’s CFC. |
4.
Issuing Bank CFC to issue credit instructions to its
card issuing branch. |
Within
one Business day after receiving Credit Instructions
from ATM Switch. |
5.
Card Issuing Branch to re-Credit the customer account.
|
Within
One Business day after receiving Credit Instructions
from CFC. |
|
(Maximum
6 Business Days) |
5 |
Different
Banks in different cities- member of same switch (MNET
or 1-LINK) |
1.
Acquiring branch, after verification, to issue credit
instructions to its CFC.
|
Within
3 Business days. |
2.
Acquiring bank CFC to issue credit instructions to its
respective switch. |
Same day after receiving Credit Instructions from CFC. |
3.
Respective Switch (MNET or 1-Link) to issue credit instructions
to its issuing bank CFC. |
Within
one Business day after receiving Credit Instructions
from its member bank’s CFC. |
4.
Issuing Bank CFC to issue credit instructions to its
card issuing branch. |
Within
one Business day after receiving Credit Instructions
from ATM Switch. |
5.
Card Issuing Branch to re-credit the customer account. |
Within
One Business day after receiving Credit Instructions
from CFC. |
|
(Maximum
6 Business Days)
|
6 |
Different
Banks within same city- member of different switch (MNET
or 1-LINK) |
1.
Acquiring branch, after verification, to issue Credit
instructions to its CFC.
|
Within
3 Business days. |
2.
Acquiring bank CFC to issue credit instructions to its
respective switch (MNET or 1-Link). |
Same day after receiving Credit Instructions from CFC. |
3.
Respective Switch (MNET or 1-Link) to issue credit instructions
to other switch (MNET to 1-Link or Vice Versa). |
Within one Business day after receiving Credit. Instructions
from its member bank’s CFC. |
4.
Other Switch to issue credit instructions to its issuing
bank CFC- (MNET to 1-Link or Vice Versa). |
Within
one Business day after receiving the Credit Instructions
from ATM Switch. |
5.
Issuing Bank CFC to issue credit instructions to its
card issuing branch. |
Within one Business day after receiving Credit Instructions
from ATM Switch. |
6.
Card Issuing Branch to re-credit the customer account. |
Within
One Business day after receiving Credit Instructions
from CFC. |
|
(Maximum
7 Business Days) |
7 |
Different
Banks in different cities- member of different switch
(MNET or 1-LINK) |
1.
Acquiring branch, after verification, to issue Credit
instructions to its CFC.
|
Within
3 Business days.
|
2.
Acquiring bank CFC to issue credit instructions to its
respective switch- (MNET or 1-Link). |
Same day after receiving Credit Instructions from CFC. |
3.
Respective Switch- (MNET or 1-Link) to issue credit
instructions to other Switch (MNET to 1-Link or Vice
Versa). |
Within one Business day after receiving Credit Instructions
from its member bank’s CFC. |
4.
Other Switch to issue credit instructions to its issuing
bank CFC- (MNET to 1-Link or Vice Versa). |
Within one Business day after receiving the Credit Instructions
from ATM Switch. |
5.
Issuing Bank CFC to issue credit instructions to its
card issuing branch. |
Within one Business day after receiving Credit Instructions
from ATM Switch. |
6.
Card Issuing Branch to re-Credit the customer account. |
Within
One Business day after receiving Credit Instructions
from CFC. |
|
(Maximum
7 Business Days) |
1.
The time period of Six (6) business days or seven
(7) business days as mentioned at Serial Nos. 4,5,6
& 7 shall be counted from the business day following
the transaction day.
2.
Serial Nos. 1-3 are relevant where an account holder
executes a transaction at an ATM installed at branches
of card issuing bank.
3.
Serial Nos. 4-5 are relevant where an account holder
executes a transaction at an ATM installed at a branch
other than the card issuing bank’s branch. However,
both banks i.e. card issuing bank and the bank on
whose ATM the transaction was executed would be member/connected
with the same switch; either MNET or 1-Link.
4.
Timelines given in this annexure are also applicable
on off-site ATMs with 2 additional business days admissible
in each scenario.
5.
Two business days are added for tier 2 cities i.e.
cities other than Karachi, Lahore, Islamabad and Rawalpindi
and will be admissible in both, same city and different
cities cases.
|