In view of the globally growing focus
on Financial Consumer Protection and
Conduct Supervision, the related role
of regulators has been largely revitalized.
Resonating with the enhanced role
to promote Fair Treatment of Consumer
(FTC) and Responsible Banking Conduct,
State Bank of Pakistan (SBP) undertakes
various capacity building initiatives
for its officers. Workshops on Market
Conduct Supervision conducted in collaboration
with World Bank and Toronto Center
were one of such initiatives. These
workshops were held in two iterations,
first in February 2019 and second
from April 9-11, 2019 at Marriot Karachi.
The first iteration was conducted
by Ms. Ligia Lopez at Institute of
Bankers Pakistan and was attended
by officers from banking cluster of
SBP as well as relevant officers from
Securities and Exchange Commission
of Pakistan (SECP). Director, BC&CPD,
Mr. Asif Mahmood gave opening
remarks while inaugurating the
workshops.
Mr. Salvador Chang,
Program Leader, Toronto Center and
Mr. Sergio Gomez, Conduct Supervision
Division Head, Central Bank of Brazil
conducted the second iteration which
was attended by officers from the
banking cluster departments of SBP,
SECP and Pakistan Microfinance Network.
During the three
day workshops, the trainers also met
the Deputy Governor (Banking &
FMRM) to discuss the milestones achieved
by SBP on conduct related regulatory
and supervisory front and future areas
of engagement. The workshops were
concluded by the Director Banking
Conduct and Consumer Protection Department
who appreciated the efforts of both
the trainers and trainees. He emphasized
that knowledge, skills and attitude
of the regulator are key to deliver
well to a regulatory agenda like conduct
supervision.