Mission Statement

To develop and sustain an integrated service support system through cross functional approach with a view to provide timely, reliable and efficient services to Bank’s stakeholders.

Vision Statement

To be a dynamic, proactive and forward looking service provider capable of facilitating achievement of SBP’s strategic objectives through enhanced stakeholders’ satisfaction.

About Us

Business Support Service Department (BSSD) was established as a result of restructuring of State Bank of Pakistan undertaken in September 2006,with a view to consolidate the thinly spread service structure into a single, coherent and dedicated service delivery whole. Having completed nearly two years of its operations BSSD has realigned itself; more realistically, to the evolving needs of its stakeholders.
The realigned structure comprises eight Divisions inclusive of major four service providing Divisions namely Procurement Division, Employees Benefits Division, Retirement Services Division and Learning Resource Centre.
A snap shot of Division-wise primary objectives and functions is as under:

 

1. Internal Monitoring & Compliance Division:
Internal Monitoring and Compliance Division comprises two units namely Internal Audit Unit & Compliance and implementation Unit.
While Internal Audit Unit manages and ensures that audit of all BSSD Units is completed effectively as per approved schedule and conducts pre and post audit of all cases involving financial transactions, the Compliance and implementation Unit co-ordinates in facilitating audit of all SBP Departments by the Audit Department/ External Auditors/ Govt. Auditors etc and ensures that irregularities pointed out through various Audits are not repeated in departmental working. Not only it compiles and disposes off each year’s audit report of the department, it enhances the efficiency of the department and carries out follow up of implementation of departmental decisions.

2. Facilities Support Division:
The major goal of this division is to ensure proper upkeep of SBP main building, residential and other facilities of the Bank. It makes sustainable efforts for improving work environment by providing effective housekeeping services and managing and handling issues relating to space planning and energy conversation. This division comprises four units namely Housekeeping Unit, Residential and other Facilities Management Unit, Projects Unit and Space Planning Unit.
Housekeeping Unit develops Standard Operating Procedures for maintenance of high standards of housekeeping and endeavors to maintain best professional standards of housekeeping for improved and conducive working environment.
Residential and other Facilities Management Unit maintains Bank’s Huts, guest houses and bungalows and female hostel and deals with allotment cases pertaining to these facilities.
The Projects Unit of this Division focuses on initiating various projects to utilize SBP properties for employees benefit. It manages repairs and renovations issues of SBP staff colony.
The Space Management Unit coordinates and plans space for various offices/divisions/departments required on need basis in SBP buildings while maintaining building standards in renovations and repairs

3. Procurement Division:
This Division works as centralized procurement hub for all categories of assets for SBP and SBP BSC and coordinates procurement as per PPRA Rules 2004 as adopted by SBP. The Policy and Coordination unit causes preparation of Standard Biding Documents so as to standardize procurement practices.
The major work of Assets and Office Equipment Unit are procurement of electronic data processing (EDP) Equipment, motor vehicle, furniture fixture and provide repair and maintenance services. It also undertakes insurance of assets and other matters related to procurement of goods.
The EDP/IT Unit provide prompt operational support to stakeholders through procurement of IT equipment and software. It also manages repair of IT equipment through cost effective and timely arrangements of vendors on need basis.
It’s Contracts and Services Unit provide appropriate service providers both individual and firms for both consulting and non-consulting assignments with due consideration for economy, efficiency, transparency. It ensures timely delivery of services through well-knitted Contract Agreement.
It’s Works unit assists Engineering Department in procurement of appropriate Contractors for timely and efficient execution of civil and electromechanical assignment.

4. Services and coordination Division
The services and Coordination Division has seven units namely; Services and admin unit, Central Dak dispatch and receipt Unit, Transport Management Unit,
Central archive Unit,
Leave Unit, Business Plan/ BCP and Budget Unit and Asset coordination Unit. The Whole Division strives to manage services and administrative related activities of the department. It maintains employees' leave record/account and processing leave cases
Managing transport facility, operation of the Dak System and Central Archives are other key objectives of this Division. It also facilitates and manages BCP function including logistics and related activities and manages and coordinates all affairs relating to SBP Assets. Other important tasks related to this Division are preparation of departmental Budget and Business Plan.

5. Employees Benefit Division
Disbursement of monthly salary and allowances, payment of remuneration / retainer fee / professional charges and stipend / living allowance, payment of severance benefits , payment of educational expenses to PIDE, income tax / withholding tax and professional tax matters, annual budgeting of departments of SBP, MIS Reporting etc.
and management of cases of Staff Loan i.e. House Building Advance / Motor Car Advance /Personal Computer Loan and Personal Loan etc. are the key goals of Employees Benefit Division. All these tasks are managed by five units namely Payroll Unit, Advances Unit, Travel services Unit, Corporate Payments Unit and Education expenses.

6. Retirement Services Division
This Division manages all functions relating to payment of retirement benefits to retired/ deceased employees and their families. The Pension Unit processes cases of retirement benefits (pension, commutation, gratuity & BF etc) of all retiring / deceased employees of the Bank.
The ECPF and EGF Units maintain PF / GPF Account of the subscribers (employees of the Bank) and manage Employees Contributory Provident Fund (ECPF) & Employee Gratuity Fund (EGF). To streamline the functions of Trusts, a Funds Trust Secretariat has been established for operational functions and maintenance of complete record/data etc.

7. Property Management Division
Manage and maintain property leases, renewals, finalization of annual inspection plan of SBP properties and other fixed assets, providing useful proposals and making arrangements for utilization/disposal of Bank’s surplus properties in accordance with Bank’s policy are some of the key goals and objectives of Property Management Division.

8. Learning Resource Centre
To maintain and continually upgrade the facility so that learning and capacity building opportunities are provided to the internal and external stake holders through the arrangement and management of seminars, meetings, training and other events in LRC are the key goals and functions of LRC

9. Business Continuation Planning Division
The Business Continuation Plan of State Bank of Pakistan describes the procedures to be carried out in the event of a major incident affecting SBP operations at the SBP Main Building or any of the 16 Field offices of SBP-BSC. The objective of BCP is to ensure continuity of critical functions (time sensitive and support) of SBP and prevent any major disruption in financial system of the country in the face of a catastrophe caused either by human-made/natural disaster, fire, civil strife, sabotage, or an act of war. The Business Continuity Planning (BCP) Division is working for maintenance of a high state of readiness to cope with exigencies, provision of service standard backed by mission-critical and time sensitive services and seamless transition from unusual to usual operations.