Consumer Protection









 
  Refund Procedure



Customers who wish for a refund of their Unclaimed Deposits, surrendered to the State Bank of Pakistan can write an application for the same, to the concerned bank’s branch.

Banks/DFIs while forwarding any claim for refund will provide legible and duly attested, copies of the following documents:

i. Original application for refund along with verification of attested signature/thumb impression of the claimant by the concerned branch manager with name and stamp. Claimant’s address and contact number (if any) should be ensured in the application.

ii. Copy of three months notice served by the Banks/DFIs on the holder of the unclaimed deposit/instrument.

iii. Attested copy of Computerized National Identity Card (CNIC) of the claimant.

iv. Certificate as per enclosed format (Annexure-C).

v. Copy of relevant page of record (Form – XI) furnished to SBP.

vi. Succession certificate in case of deceased customer.

 
       
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