The Presidents/CEOs

All Banks/DFIs

Dear Sirs/Madam

CUSTOMER FACILITATION CENTRES TO REDUCE CONCERNS/GRIEVANCES OF DEPOSITORS & BORROWERS

In its endeavour to facilitate the customers of the Banks/DFIs, in addition to the existing helpdesk, it has been decided to facilitate the stakeholders by establishing Customer Facilitation Centres at the Consumer Protection Department and all the sixteen Field Offices of SBP Banking Services Corporation.

In order to provide timely assistance/clarification to the customers of Banks/DFIs the Customer Facilitation Centre will operate from 9 am to 8 pm on all working days.

Simultaneously the Banks/DFIs would also endeavour to facilitate their customers on priority to address their banking related concerns.

The contact details of the Customer Facilitation Centre are given below:

Mr. Mohsin Rasheed

Senior Joint Director

Consumer Protection Department

State Bank of Pakistan

5th floor, SBP Main Building

I.I. Chundrigar Road,

Karachi.

Phone No. 021-9212432

Fax No. 021-9212506

Email: [email protected]

Further lines are being set up to allow customers to call the Consumer Protection Department, details of which will be disseminated to the public shortly.

SBP Banking Services Corporation’s field offices are also being advised to position themselves to receive complaints and address grievances of the complainants.

The banks are advised to disseminate the above contact details to their customers for their information.

Please acknowledge receipt.