Circulars/Notifications / Infrastructure, Housing & SME Finance Department  

 IH&SMEFD Circular Letter No. 11 of 2022
August 04, 2022

The Presidents/Chief Executives
All Banks/DFIs/MFBs

Dear Sirs/Madams,

Resolution of complaints of customers - Mera Pakistan Mera Ghar (MPMG) Scheme

  1. Please refer to IH&SMEFD Circular Letter No. 10 of 2022 whereby Government of Pakistan has allowed banks/DFIs/MFBs to disburse financing under MPMG in respect of cases approved and meeting the specified criteria/conditions mentioned therein.

  2. With a view to facilitate MPMG customers referred to in para 1 above, State Bank of Pakistan has nominated senior level focal persons in its 16 offices to expeditiously attend to any complaints of these customers in coordination with respective banks/DFIs/MFBs. Contact details of the focal persons is attached as Annexure-I.

  3. Bank/DFIs/MFBs are also advised to provide full facilitation to above mentioned customers.

  4. Please acknowledge the receipt.

    Encl: Annexure-I

    Updated Focal Persons List dated October 17, 2022


Yours sincerely,

(Dr Mian Farooq Haq)


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