SBP Regulated Institutes









 Public Sector Commercial Banks
     
President
Mr. Farrukh Iqbal Khan

Dr. Syedna Tahir Saifuddin Memorial Foundation Building, CL-10/20/2
Beaumont Road, Civil Lines, Karachi.

Tel : 021-35622816 021-35657759
Fax: 021-35657755



Complaint Cell:

Customer Services
S.T.S.M. Foundation Building, CL/10/20/2, Beaumont Road
Civil Lines, Off Dr. Ziauddin Ahmed Road, Karachi - 75530

Tel: 021-111-11-3925
0331-3925-111
Fax: 021-35657756

http://www.fwbl.com.pk
Email:complaint.management@fwbl.
com.pk

Complaint form



License/Permissions/
Authorizations:

  • Commercial Banking
  • Authorized FX Dealers
 
President/CEO
Mr. Rehmat Ali Hasnie

Head Office, I.I. Chundrigar Road,
Karachi.

Tel : 021-99212779 & 99220291
Fax: 021-99220253 & 99220774



Complaint Cell:

Customer Services
The Divisional Head
Complaint Management Division
Service Quality Group
7th Floor, National Bank of Pakistan
Head Office, Karachi

Tel: (+92-021)111-627-627

http://www.nbp.com.pk
Email: [email protected]

Complaint form



License/Permissions/
Authorizations:

  • Commercial Banking - Primary Dealer - Authorized FX Dealers - Islamic Banking Branch
     
Managing Director/CEO (Acting)
Mr. Irfan Saleem Awan

24-The Mall, HO Tower, Head Office
Peshawar Cantt.

Tel : 091-7227003 & 7227009
Fax: 091-5276838 & 091-5253889



Complaint Cell:

Customer Services
Customer Complaints Unit
Manager Complaint Management Unit, Head Office, The Bank of Khyber, Peshawar.

Tel: 021-111 265 265

http://www.bok.com.pk
Email: [email protected]

Complaint form



License/Permissions/
Authorizations:

  • Commercial Banking
  • Authorized FX Dealers
  • Islamic Banking Branch
 
President
Mr. Zafar Masud

Head Office, BOP TOWER, 10-B, Block E-11, Main Boulevard Gulberg-III, Lahore.

Tel : 042-35783711 & 35783712
Fax: 042-35783713



Complaint Cell:

Customer Services
BOP Tower, 10-B,Block E-II, Main Boulevard Gulberg III Lahore.

Tel: 111-267-200
Fax: 021-35243451

http://www.bop.com.pk
Email: [email protected]



License/Permissions/
Authorizations:

  • Primary Dealer
  • Commercial Banking
  • Authorized FX Dealers
  • Branchless Banking Islamic Banking - Branch
     
President/CEO (Acting)
Mr. Muhammad Anwaar

Head Office 3rd Floor, Federation House,
Abdullah Shah Ghazi Road,
Clifton, Karachi-75600.

Tel : 0800-3332, 021-35290 274
021-111-333-225



Complaint Cell:

Customer Services
Customer Complaints Unit
First Floor, Plot No. 14/E,
26th street, Phase V,
Defence Housing Authority
Karachi.

Tel: 0800-33322

http://www.sindhbank.com.pk
Email: complaints@sindhbank. com.pk



License/Permissions/
Authorizations:

  • Commercial Banking
  • Authorized FX Dealers
  • Islamic Banking Branch
   
     
  Specialized Banks
     
President/CEO
Mr. Tahir Yaqoob Bhatti

Head Office, 1-Faisal Avenue, , Zero Point, Islamabad.

Tel : 051-9252717 & 9252727
Fax: 051-9252737 & 9252747



Complaint Cell:

Customer Services
Senior Vice Prsident
Inspection and Complaints Department
Zarai Taraqiati Bank Limited
Head Office
Faisal Avenu, Islamabad.

Tel: 0800-14001
111-30-30-30
Fax: 051-9252788

http://www.ztbl.com.pk
Email: [email protected]
Email : [email protected]



License/Permissions/
Authorizations:

  • Commercial Banking
  • Islamic Banking Branch
 

President/CEO
Mr. Tahir Hassan Qureshi

56-F, Nazim-ud-Din Road, F-6/1
Blue Area, Islamabad.

Tel : 051-9214296, 051-9217000

Fax: 051-9219510, 051-9217001



Complaint Cell:

Customer Services
SME BANK LIMITED
56-F, Nazim-ud-din Road,
F-6/1, Blue Area, P.O Box 1587,
Islamabad.

Tel: 111-110-011

http://www.smebank.org
Email: [email protected]



Complaint form



License/Permissions/
Authorizations:

  • Commercial Banking
     
President/CEO
Vacant

Head Office, Bank Square, Shahrah-e-Quaid-e-Azam The Mall, Lahore.

Tel : 042-99211437
Fax: 042-99211442



Complaint Cell:

Customer Services
The Punjab Provincial Cooperative Bank, Bank Square, Mall Road, Lahore.

Tel: 042-111-772-250
Fax: 042-99211442

http://ppcbl.punjab.gov.pk
Email: [email protected]



License/Permissions/
Authorizations:

  • Commercial Banking
 
     
  Local Private Banks
     
President/CEO (Acting)
Mr. Muhammad Nassir Salim

22-Habib Bank Plaza
I.I. Chundrigar Road, Karachi.

Tel : 021 - 37182201
Fax: 021- 32411566



Complaint Cell:

Customer Services

Tel: 92-(City Code)-111-111-425
Fax: 021-39145469

http://www.hbl.com
Email: [email protected]



License/Permissions/
Authorizations:

  • Commercial Banking
  • Primary Dealer
  • Authorized Derivative Dealer
  • Authorized FX Dealers
  • Branchless Banking
  • Islamic Banking Branch
 
President/Chief Executive Officer
Mr. Muhammad Jawaid Iqbal

21st Floor, UBL Head Office, I.I. Chundrigar Road, Karachi.

Tel : 021-32417021-2
Fax: 021-32413492



Complaint Cell:

Customer Services,
Contact Center & Customer Care,
1st Floor, UBL Warehouse Building,
Mai Kolachi Road, Karachi.

Tel: 111-825-888
Fax: (021)99217448

http://www.ubl.com.pk
Email: [email protected]

https://www.ubldirect.com/corporate/
SpeakToUBL/ onlineComplaintRegistration.aspx



License/Permissions/
Authorizations:

  • Commercial Banking
  • Primary Dealer
  • Authorized Derivative Dealer
  • Authorized FX Dealers
  • Branchless Banking
  • Islamic Banking Branch
     
President/CEO
Mr. Shoaib Mumtaz

22nd Floor, MCB Tower, I.I. Chundrigar Road,Karachi.

9th Floor, MCB House, 15-Main Gulberg, Lahore.

Tel : 021-32270075-76 & 042-36042832
Fax: 021-32270078 & 042-357766192



Complaint Cell:

Customer Services
Complaint Resolution Unit,
Service Quality Division,
8th Floor P.N.S.C. Building
M.T. Khan Road, Karachi.

Tel: 021-111-000-622
042-111-000-622
Fax: 021-35643215

http://www.mcb.com.pk
Email: [email protected]

https://www.mcb.com.pk/
customer_services/contact-us




License/Permissions/
Authorizations:

  • Commercial Banking
  • Primary Dealer
  • Authorized Derivative Dealer
  • Authorized FX Dealers
  • Branchless Banking
 
CEO/President
Mr. Aizid Razzaq Gill

Head Office and Registered Office, 3 Tipu Block, Main Boulevard, New Garden Town, Lahore.

Tel : (042)-35880043 & 35909103
Fax: 042-35886102



Complaint Cell:

Customer Services
Complaint Management Division, Service Standard and Quality. Allied Bank Limited, 4th Floor, Plot No. 74, Sheet GK-7, M.W. Tower, M.A. Jinnah Road, Karachi, Pakistan.

Tel: 111-225-225
Fax: (+9221) 32331784

http://www.abl.com
Email: complaint.management@ abl.com

https://www.abl.com/contact-us/complaints/



License/Permissions/
Authorizations:

  • Commercial Banking
  • Primary Dealer
  • Authorized FX Dealers
  • Islamic Banking Branch
  • Branchless Banking
     
President
Mr.Atif Aslam Bajwa

Head Office, 2nd Floor, B.A. Building
I.I. Chundrigar Road, Karachi.

Tel : 021-32416966, 38202508
Fax: 021-32434183



Complaint Cell:

Customer Services
The Manager
Complaint Management Unit,
Bank Alfalah Ltd. 8th Floor Business Avenue, PECHS Block 6 Shahrah-e-Faisal, Karachi.

Tel: +92-21- 111-225-111
Fax:+92-42-111-225-111

http://www.bankalfalah.com
Email: [email protected]
https://www.bankalfalah.com
/contact-us/#



License/Permissions/
Authorizations:

  • Commercial Banking
  • Primary Dealer
  • Authorized FX Dealers
  • Branchless Banking
  • Islamic Banking Branch
 
President
Mr. Mansoor Ali Khan

Mackinnons Building
I.I. Chundrigar Road, Karachi.

Tel : 021- 32401174
Fax: 021- 32419752 & 32441881



Complaint Cell:

Customer Services
Customer Services Division
4th Floor, Khayaban-e-Shahbaz Sub Branch, Bank Alhabib Limited, Plot No. 30-C, Khayaban-e-Shahbaz, Phase VI, DHA Karachi.



Tel: 111-014-014
(local customers)
92-21-32446978-79
(international customers)
Fax: 021-35319818

http://www.bankalhabib.com
Email: [email protected]

[email protected]



License/Permissions/
Authorizations:

  • Commercial Banking
  • Authorized FX Dealers
  • Islamic Banking Branch
     
President/CEO
Mr. Khurram Shahzad Khan

President Office, Spencer building,Mezzanine floor, I.I. Chundrigar Road, Karachi.

Tel : 9221-32644671
Fax: 9221-32274331



Complaint Cell:

Customer Services
Habib Metropolitan Bank Ltd,
Head Office, Spencers Building,
Mezzanine Floor, I.I Chundrigar Road, Karachi-74200.

Tel: (+9221) 111 142 242
Fax: (92-21)2630404

http://www.hmb.com.pk

Email: [email protected]



License/Permissions/
Authorizations:

  • Commercial Banking
  • Authorized FX Dealers
  • Islamic Banking Branch
 
President
Basir Shamsie

1st Floor, Shaheen Commercial Complex, Dr. Ziauddin Ahmed Road, Karachi.

Tel : 021-111-572-265
Fax: 021-32634047



Complaint Cell:

Customer Services
JS Bank Limited
Shaheen Commercial Complex
Dr. Ziauddin Ahmed Road
P.O. Box 4847, Karachi-74200
Sindh, Pakistan.

Tel: 0800-01122
+92 (21) 32799009(International)
Fax: 92 (21) 263 1803

http://www.jsbl.com
Email: [email protected]

http://www.jsbl.com/contact/#contact



License/Permissions/
Authorizations:

  • Commercial Banking
  • Primary Dealer
  • Authorized FX Dealers
  • Branchless Banking
     
President/CEO
Mr. Ahmad Tariq Azam

Ground Floor, Arif Habib Centre
23 Maulvi Tamizuddin Khan
(M.T. Khan) Road, Karachi.

Tel : 021-38136300
Fax: 021-32460211



Complaint Cell:

Customer Services
Customer Care Unit
SAMBA Bank Limited,
Ground Floor, Arif Habib House,
23, Maulvi Tamizuddin Khan (M.T. Khan) Road, Karachi.

Tel: 021-111 172 622
Fax: 92-21-32460431

http://www.samba.com.pk Email: [email protected]



License/Permissions/
Authorizations:

  • Commercial Banking
  • Authorized FX Dealers
 
President/CEO
Mr. Atif R. Bokhari

3rd Floor, Plot No.18, NPT Building, F-8 Markaz, Islamabad.

Tel : 051-2253666 2254666
Fax: 051-2857459



Complaint Cell:

Customer Services
Askari Bank Limited
1st flooe, NPT Building, Plot No. 18, F-8 Markaz, Islamabad.

Tel: 111-000-787
Fax: 051-2857417

http://www.askaribank.com.pk
Email:customerservices@
askaribank.com.pk

[email protected]



License/Permissions/
Authorizations:

  • Commercial Banking
  • Authorized FX Dealers
  • Branchless Banking
  • Islamic Banking Branch
     
President/CEO
Mr. Rehan Sheikh

3rd Floor, Main Building, P. O. Box No. 5556, I. I. Chundrigar Road, Karachi.

Tel : 021-32450288-89
Fax: 021-32414914



Complaint Cell:

Customer Services
Client Care Unit, Standard Chartered Bank (Pakistan) Limited,
1st Floor, Jubilee Insurance Building,
I.I.Chundrigarh Road, Karachi.

Tel: 111 002 002
Fax: +92 (21) 34546465

http://www.standardchartered.com.pk
Email: [email protected]
Email: [email protected]



License/Permissions/
Authorizations:

  • Commercial Banking
  • Primary Dealer
  • Authorized Derivative Dealer
  • Authorized FX Dealers
  • Islamic Banking Branch
 
President
Mr. Muhtashim Ahmad Ashai

Central Office, 10th floor, PNSC Building, M.T.Khan Road, Karachi.

Tel : 021-32439582
Fax: 021-35643314



Complaint Cell:

Customer Services
Soneri Bank Limited, Service Quality Department,
1st Floor, Al-Rahim Tower, I.I Chundrigar Road, Karachi.

Tel: +92-21-111-567-890
Ext: 2548 & 2962
Fax: 021-32441706

http://www.soneribank.com/

Email:complaint.suggestion@
soneribank.com



License/Permissions/
Authorizations:

  • Commercial Banking
  • Authorized FX Dealers
  • Islamic Banking Branch
     
President & CEO
Mr. Shahram Raza Bahktiari

Silkbank Limited Head office
Ground Floor, Com-3 Mall, Block-6
KDA Scheme No.5, Clifton
Karachi.

Tel : 042-99211437
Fax: 042-99211442



Complaint Cell:

Customer Services
Complaint Management Unit, Silkbank Limited 2nd Floor, Hussain Center Shahrah-e-Faisal, Karachi.

Tel: (local) 021-111-100-777
(international)+92-21-35205565

http://www.silkbank.com.pk/
Email: [email protected]

https://www.silkfeedback.
com.pk/csms/



License/Permissions/
Authorizations:

  • Commercial Banking
  • Authorized FX Dealers
  • Islamic Banking Branch
 
President & CEO


Head Office: Summit Tower, 9th Floor, Plot # G-2, Block 2 Clifton Karachi.

Tel : 021-32463570
Fax: 021-32463575



Complaint Cell:

Complaint Resolution & Management Unit, Summit Bank Limited. Service Quality Department,
Summit Tower, 12th Floor, Plot No. G-2, Block 2, Clifton Karachi.

Tel: (local) 021-111-124-365
0092-21-38709112 (international)
Fax: 021-32463553

http://www.summitbank.com.pk

Email: complaints@summitbank. com.pk



License/Permissions/
Authorizations:

  • Commercial Banking
  • Authorized FX Dealers
  • Islamic Banking Branch
     
  Islamic Banks
     
President
Mr. Irfan Siddiqui

Meezan House, C-25, State Avenue, SITE, Karachi.

Tel : 021-38103501 & 38103502
Fax: 021-36406036



Complaint Cell:

Customer Services
The Manager Customer Care Unit'
Meezan House, C-25, Estate Avenue, SITE, Karachi- Pakistan.

Tel: +92 (21) 111-331-331 &
+92 (21) 111-331-332
Fax: 92 (21) 36406023

http://www.meezanbank.com
Email: [email protected]



License/Permissions/
Authorizations:

  • Commercial Banking
  • Authorized FX Dealers
  • Branchless Banking
 
President & CEO
Mr. Muhammad Atif Hanif

4th floor, 162, Bangalore Town, Main Shahrah-e-Faisal, Karachi.

Tel : 021-34307000
Fax: 021-34530981



Complaint Cell:

Customer Services
Al Baraka House
162 Bangalore Town,
Main Shahrah-e- Faisal,
Karachi, Pakistan.

Tel: +92-21-111-113-442

albaraka
Email: [email protected]



License/Permissions/
Authorizations:

  • Commercial Banking
  • Authorized FX Dealers
     
President/CEO
Mr. Rizwan Ata

11th Floor, Executive Tower, Dolmen City Marine Drive, Block-4, Clifton, Karachi.

Tel : 92-21-111-247-111
Fax: 021-32793131



Complaint Cell:

Customer Services
11th Floor, Executive Tower One, Dolmen City, Marine Drive Block 4, Clifton, Karachi, Pakistan.

Tel: 111-475-264
Fax: +92-21-32460431

http://www.bankislami.com.pk
Email: [email protected]

https://bankislami.com.pk/contact/



License/Permissions/
Authorizations:

  • Commercial Banking
  • Authorized FX Dealers
 
President
Mr. Zargham Khan Durrani

MCB Islamic Bank Limited, 14-A Main Gulberg, Jail Road, Lahore.

Tel : 042-34501031
Fax: 042-35776626



Complaint Cell:

Customer Services
MCB Islamic Bank Ltd.
Second Floor, Block 10-A,
Gulshan-e-Iqbal, Main Rashid Minhas Road Karachi.

Tel: +92-42-111-222-642
Fax: 92-21-34972150

http://www.mcbislamicbank.com
Email: service.quality@
mcbislamicbank.com

https://www.mcbislamicbank.com/
suggestion-complaint/



License/Permissions/
Authorizations:

  • Commercial Banking
  • Authorized FX Dealers
     
President
Mr. Junaid Ahmed

Hassan Chambers, 3rd Floor, Plot DC-7, Block-7, Kehkashan Clifton, Karachi.

Tel : 021-35368786
Fax: 021-35308921



Complaint Cell:

Customer Services

Tel: 111-786-342

http://www.dibpak.com
Email:contact.center@
bankislami.com.pk



License/Permissions/
Authorizations:

  • Commercial Banking
  • Authorized FX Dealers
 
President
Mr. Yousaf Hussain

Faysal Bank Limited, Faysal House, 4th Floor, St-02, Commercial Lane, Main Shahrah-e-Faisal, Karachi.

Tel : 021-32795300 & 32795625
Fax: 021-32793131



Complaint Cell:

Customer Services
Address: Complaint Management Unit, Customer
Care Unit 2nd Floor, Faysal House, ST- 02, Shahrah-e-Faisal, Karachi. Pakistan.

Tel: 021 111-06-06-06
Fax: 021-32800014

http://www.faysalbank.com
Email:customercomplaint
@faysalbank.com

https://www.faysalbank.com
/en/contact-us/



License/Permissions/
Authorizations:

  • Commercial Banking
  • Primary Dealer
  • Authorized FX Dealer
  • Authorized Derivative Dealer
  • Islamic Banking Branch
     
  Foreign Banks
     
Country Head /President
Mr. Ahmed Khan Bozai

1st Floor, AWT Plaza, I. I. Chundrigar Road, Karachi.

Tel : 021-32638222
Fax: 021-32638211



Complaint Cell:

Customer Services
AWT Plaza,
I.I. Chundrigar Road,
P.O. Box 4889, Karachi-74200.

Tel: 021-111 999 999
Fax: +92 (0) 21-111 777 777

http://www.citibank.com.pk
Email: [email protected]



License/Permissions/
Authorizations:

  • Commercial Banking
  • Primary Dealer
  • Authorized Derivative Dealer
  • Authorized FX Dealers
 
Country Head/President
Syed Muhammad Kamran Zaidi

15th and 16th Floor, Sky Tower, West Wing, Dolmen City, Block 4, Marine Drive Clifton, Karachi.

Tel : 021-35207300
Fax: 021-35181704



Complaint Cell:

Customer Services
Deutsche Bank AG Lahore Branch
Avari Lahore, 87 Shahrah-e-Quaid-e-Azam, Lahore 54000.

Tel: 92 42 363 081 41
Fax: 92 42 363 08 147

http://www.db.com/pakistan/



License/Permissions/
Authorizations:

  • Commercial Banking
  • Authorized Derivative Dealer
  • Authorized FX Dealers
     
Country Head/ President
Mr. Zhou Bo

16th Floor, Ocean Tower,G-3 Block 9, Scheme No 5,Main Clifton Road, Karachi.

Tel : 021-35208900
Fax: 021-35208930



Complaint Cell:

Customer Services
Industrial & Commercial Bank of China Limited, Pakistan Operations, 16th Floor, Ocean Tower, G-3, Block-9,Clifton
Karachi,75560,Pakistan.

Tel: 0092-21-35208988; 0092-21-35208927
0092(0)21 111195588
Fax: +92-21-35208930

Email: [email protected]

http://v.icbc.com.cn/userfiles/
Resources/ ICBC/ haiwai/Karachi/
download/2019/ ComplaintFormEn.pdf



License/Permissions/
Authorizations:

  • Commercial Banking
  • Authorized FX Dealers
  • Primary Dealer
 
Country Head /President
Mr. Wang Jie

5th Floor, Corporate Office Block Dolmen City, HC-3, Block 4 Scheme 5, Clifton Karachi.

Tel : 021-35301666
Fax: 021-35301666



Complaint Cell:

Customer Services
Bank of China Limited Pakistan Operations, 5th Floor COB Dolmen City, Clifton, Karachi, Pakistan.

Landline: 0092-21-33110688
EXT 668
Mobile: 0092-345-3440022

Email: [email protected]



License/Permissions/
Authorizations:

  • Commercial Banking
  • Authorized FX Dealers

       
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