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| SBP Regulated Institutes |
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Public Sector Commercial Banks
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| First
Women Bank Limited |
National
Bank of Pakistan |
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President
Mr. Farrukh Iqbal Khan
Dr. Syedna Tahir Saifuddin Memorial Foundation Building, CL-10/20/2
Beaumont Road, Civil Lines, Karachi
Tel : 021-35622816 021-35657759 Fax: 021-35657755 |
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Complaint Cell
Customer Services
S.T.S.M. Foundation Building
CL/10/20/2, Beaumont Road
Civil Lines, Off Dr. Ziauddin Ahmed Road
Karachi - 75530
Tel: 021-111-11-3925
0331-3925-111
Fax: 021-35657756
http://www.fwbl.com.pk
Email:[email protected]
Complaint form |
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License/Permissions/Authorizations:
-
Commercial Banking
- Authorized FX Dealers
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President & Chief Executive Officer
(look after charge)
Mr. Rehmat Ali Hasnie
Head Office, I.I. Chundrigar Road,
Karachi
Tel : 021-99212779 & 99220291 Fax: 021-99220253 & 99220774 |
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Complaint Cell
Customer Services
The Divisional Head
Complaint Management Division
Service Quality Group
7th Floor,
National Bank of Pakistan
Head Office
Karachi
Tel: (+92-021)111-627-627
Fax:
http://www.nbp.com.pk
Email: [email protected]
Complaint form
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License/Permissions/Authorizations:
- Commercial Banking
- Primary Dealer
- Authorized FX Dealers
- Islamic Banking Branch
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| The Bank of Khyber |
The Bank of Punjab |
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President/CEO
Mr. Muhammad Ali Gulfaraz
24-The Mall, HO Tower, Head Office
Peshawar Cantt,
Tel : 091-7227003 & 7227009 Fax: 091-5276838 & 091-5253889 |
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Complaint Cell
Customer Services
Customer Complaints Unit
Manager Complaint Management Unit, Head Office, The Bank of Khyber, Peshawar.
Tel: 021-111 265 265
Fax:
http://www.bok.com.pk
Email: [email protected] Complaint form |
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License/Permissions/Authorizations:
- Commercial Banking
- Authorized FX Dealers
-Islamic Banking Branch
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President
Mr. Zafar Masud
Head Office, BOP TOWER, 10-B, Block E-11, Main Boulevard Gulberg-III, Lahore
Tel : 042-35783711 & 35783712 Fax: 042-35783713 |
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Complaint Cell
Customer Services
BOP Tower, 10-B,Block E-II, Main Boulevard Gulberg III Lahore
Tel: 111-267-200
Fax: 021-35243451
http://www.bop.com.pk
Email: [email protected] |
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License/Permissions/Authorizations:
- Primary Dealer
- Commercial Banking
- Authorized FX Dealers
- Branchless Banking Islamic Banking - Branch
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| Sindh Bank Limited |
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President/CEO
Mr. Imran Samad
Head Office 3rd Floor, Federation House,
Abdullah Shah Ghazi Road,
Clifton, Karachi-75600
Tel : 0800-3332, 021-35290 274
021-111-333-225
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Complaint Cell
Customer Services
Customer Complaints Unit
First Floor, Plot No. 14/E,
26th street, Phase V,
Defence Housing Authority
Karachi
Tel: 0800-33322
http://www.sindhbank.com.pk
Email: [email protected]
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License/Permissions/Authorizations:
- Commercial Banking
- Authorized FX Dealers
-Islamic Banking Branch
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Specialized Banks
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| Zarai Tarqiati Bank Limited |
SME Bank Limited |
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Acting President/CEO
Mr. Asad Ullah Habib
Head Office, 1-Faisal Avenue, , Zero Point, Islamabad
Tel : 051-9252717 & 9252727
Fax: 051-9252737 & 9252747
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Complaint Cell
Customer Services
Senior Vice Prsident
Inspection and Complaints Department
Zarai Taraqiati Bank Limited
Head Office
Faisal Avenu, Islamabad
Tel: 0800-14001
111-30-30-30
Fax: 051-9252788
http://www.ztbl.com.pk
Email: [email protected]
Email : [email protected]
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License/Permissions/Authorizations:
-
Commercial Banking
- Islamic Banking Branch
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President/CEO
Mr. Dilshad Ali Ahmad
56-F, Nazim-ud-Din Road, F-6/1
Blue Area, Islamabad
Tel : 051-9214296, 051-9217000 Fax: 051-9219510, 051-9217001 |
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Complaint Cell
Customer Services
SME BANK LIMITED
56-F, Nazim-ud-din Road,
F-6/1, Blue Area, P.O Box 1587,
Islamabad.
Tel: 111-110-011
Fax:
http://www.smebank.org
Email: [email protected]
Complaint form
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License/Permissions/Authorizations:
- Commercial Banking
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| Punjab Provincial Cooperative Bank Limited |
Industrial Development Bank of Pakistan Limited |
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President/CEO
Mr. Tahir Yaqoob Bhatti
Head Office, Bank Square, Shahrah-e-Quaid-e-Azam The Mall, Lahore
Tel : 042-99211437 Fax: 042-99211442 |
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Complaint Cell
Customer Services
The Punjab Provincial Cooperative Bank
Bank Square, Mall Road, Lahore.
Tel: 042-111-772-250
Fax: 042-99211442
http://ppcbl.punjab.gov.pk
Email: [email protected] |
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License/Permissions/Authorizations:
- Commercial Banking
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President
Mr. Jamal Nasim
State Life Building No. 2, Wallace Road
Off. I. I. Chundrigar Road, Karachi
Tel : 021-99213615 Fax: 021-99213617 |
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Complaint Cell
Customer Services
Tel: +92-21-99213601-10
Fax: 042-99211442
http://www.idbp.com.pk
Email: [email protected] |
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License/Permissions/Authorizations:
- Commercial Banking
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Local Private Banks
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Habib Bank Limited |
United Bank Limited |
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President
Mr. Muhammad Aurangzeb
22-Habib Bank Plaza
I.I. Chundrigar Road, Karachi
Tel : 021 - 37182201
Fax: 021- 32411566 |
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Complaint Cell
Customer Services
Tel: 92-(City Code)-111-111-425
Fax: 021-39145469,
http://www.hbl.com
Email: [email protected] |
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License/Permissions/Authorizations:
- Commercial Banking
- Primary Dealer
- Authorized Derivative Dealer
- Authorized FX Dealers
- Branchless Banking
- Islamic Banking Branch
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MCB Bank Limited |
Allied Bank limited |
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President/CEO
Mr. Shoaib Mumtaz
22nd Floor, MCB Tower, I.I. Chundrigar Road,Karachi
9th Floor, MCB House, 15-Main Gulberg, Lahore
Tel : 021-32270075-76 & 042-36042832
Fax: 021-32270078 & 042-35776619 |
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Complaint Cell
Customer Services
Complaint Resolution Unit,
Service Quality Division,
8th Floor P.N.S.C. Building
M.T. Khan Road, Karachi.
Tel: 021-111-000-622
042-111-000-622
Fax: 021-35643215
http://www.mcb.com.pk
Email: [email protected]
https://www.mcb.com.pk/
customer_services/contact-us |
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License/Permissions/Authorizations:
- Commercial Banking
- Primary Dealer
- Authorized Derivative Dealer
- Authorized FX Dealers
- Branchless Banking
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CEO/President
Mr. Aizid Razzaq Gill
Head Office and Registered Office, 3 Tipu Block, Main Boulevard, New Garden Town, Lahore.
Tel : (042)-35880043 & 35909103
Fax: 042-35886102 |
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Complaint Cell
Customer Services
Complaint Management Division, Service Standard and Quality. Allied Bank Limited, 4th Floor, Plot No. 74, Sheet GK-7, M.W. Tower, M.A. Jinnah Road, Karachi, Pakistan.
Tel: 111-225-225
Fax: (+9221) 32331784
http://www.abl.com
Email: [email protected]
https://www.abl.com/contact-us/complaints/ |
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License/Permissions/Authorizations:
- Commercial Banking
- Primary Dealer
- Authorized FX Dealers
- Islamic Banking Branch
- Branchless Banking
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Bank Al-Falah Limited |
Bank Al-Habib Limited |
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President
Mr.Atif Aslam Bajwa
Head Office, 2nd Floor, B.A. Building
I.I. Chundrigar Road, Karachi
Tel : 021-32416966, 38202508
Fax: 021-32434183 |
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Complaint Cell
Customer Services
The Manager
Complaint Management Unit,
Bank Alfalah Ltd. 8th Floor Business Avenue
PECHS Block 6 Shahrah-e-Faisal, Karachi.
Tel: +92-21- 111-225-111
Fax:+92-42-111-225-111
http://www.bankalfalah.com
Email: [email protected]
https://www.bankalfalah.com/contact-us/# |
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License/Permissions/Authorizations:
- Commercial Banking
- Primary Dealer
- Authorized FX Dealers
- Branchless Banking
- Islamic Banking Branch
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President
Mr. Mansoor Ali Khan
Mackinnons Building
I.I. Chundrigar Road, Karachi
Tel : 021- 32401174
Fax: 021- 32419752 & 32441881 |
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Complaint Cell
Customer Services
Customer Services Division
4th Floor, Khayaban-e-Shahbaz Sub Branch, Bank Alhabib Limited, Plot No. 30-C, Khayaban-e-Shahbaz, Phase VI, DHA Karachi
Tel: 111-014-014 (local customers) 92-21-32446978-79 (international customers)
Fax: 021-35319818
http://www.bankalhabib.com
Email: [email protected]
[email protected] |
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License/Permissions/Authorizations:
- Commercial Banking
- Authorized FX Dealers
- Islamic Banking Branch
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Habib Metropolitan Bank Limited |
JS Bank Limited |
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President
Mr. Mohsin Ali Nathani
President Office, Spencer building,Mezzanine floor, I.I. Chundrigar Road, Karachi.
Tel : 9221-32644671
Fax: 9221-32274331 |
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Complaint Cell
Customer Services
Habib Metropolitan Bank Ltd,
Head Office, Spencers Building,
Mezzanine Floor, I.I Chundrigar Road,
Karachi-74200.
Tel: (+9221) 111 142 242
Fax: (92-21)2630404
http://www.hmb.com.pk
Email: [email protected] |
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License/Permissions/Authorizations:
- Commercial Banking
- Authorized FX Dealers
- Islamic Banking Branch |
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President
Basir Shamsie
1st Floor, Shaheen Commercial Complex
Dr. Ziauddin Ahmed Road, Karachi
Tel : 021-111-572-265
Fax: 021-32634047 |
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Complaint Cell
Customer Services
JS Bank Limited
Shaheen Commercial Complex
Dr. Ziauddin Ahmed Road
P.O. Box 4847, Karachi-74200
Sindh, Pakistan
Tel: 0800-01122
+92 (21) 32799009(International)
Fax: 92 (21) 263 1803
http://www.jsbl.com
Email: [email protected]
http://www.jsbl.com/contact/#contact |
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License/Permissions/Authorizations:
- Commercial Banking
- Primary Dealer
- Authorized FX Dealers
- Branchless Banking
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Faysal Bank Limited |
Askari Bank Limited |
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President
Mr. Yousaf Hussain
Faysal Bank Limited, Faysal House, 4th Floor, St-02, Commercial Lane, Main Shahrah-e-Faisal, Karachi
Tel : 021-32795300 & 32795625
Fax: 021-32793131 |
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Complaint Cell
Customer Services
Address: Complaint Management Unit, Customer
Care Unit
2nd Floor, Faysal House, ST- 02,
Shahrah-e-Faisal.
Karachi. Pakistan.
Tel: 021 111-06-06-06
Fax: 021-32800014
http://www.faysalbank.com
Email:[email protected]
https://www.faysalbank.com/en/contact-us/ |
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License/Permissions/Authorizations:
- Commercial Banking
- Primary Dealer
- Authorized FX Dealer
- Authorized Derivative Dealer
- Islamic Banking Branch |
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President/CEO
Mr. Atif R. Bokhari
3rd Floor, Plot No.18, NPT Building, F-8 Markaz, Islamabad.
Tel : 051-2253666 2254666
Fax: 051-2857459 |
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Complaint Cell
Customer Services
Askari Bank Limited
1st flooe, NPT Building, Plot No. 18, F-8 Markaz, Islamabad
Tel: 111-000-787
Fax: 051-2857417
http://www.askaribank.com.pk
Email:[email protected]
[email protected]
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License/Permissions/Authorizations:
- Commercial Banking
- Authorized FX Dealers
- Branchless Banking
- Islamic Banking Branch
|
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Standard Chartered Bank (Pakistan) Limited |
Soneri Bank Limited |
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President /CEO
Mr. Rehan Sheikh
3rd Floor, Main Building, P. O. Box No. 5556
I. I. Chundrigar Road, Karachi
Tel : 021-32450288-89
Fax: 021-32414914 |
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Complaint Cell
Customer Services
Client Care Unit, Standard Chartered Bank (Pakistan) Limited,
1st Floor, Jubilee Insurance Building,
I.I.Chundrigarh Road, Karachi.
Tel: 111 002 002
Fax: +92 (21) 34546465
http://www.standardchartered.com.pk
Email: [email protected]
Email: [email protected] |
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License/Permissions/Authorizations:
- Commercial Banking
- Primary Dealer
- Authorized Derivative Dealer
- Authorized FX Dealers
- Islamic Banking Branch |
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President
Mr. Muhtashim Ahmad Ashai
Central Office, 10th floor, PNSC Building
M.T.Khan Road, Karachi
Tel : 021-32439582
Fax: 021-35643314 |
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Complaint Cell
Customer Services
Soneri Bank Limited, Service Quality Department,
1st Floor, Al-Rahim Tower, I.I Chundrigar Road, Karachi.
Tel: +92-21-111-567-890
Ext: 2548 & 2962
Fax: 021-32441706
http://www.soneribank.com/
Email:[email protected] |
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License/Permissions/Authorizations:
- Commercial Banking
- Authorized FX Dealers
- Islamic Banking Branch
|
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|
SILKBANK Limited |
Summit Bank Limited |
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President & CEO
Mr. Shahram Raza Bahktiari
Silkbank Limited Head office
Ground Floor, Com-3 Mall, Block-6
KDA Scheme No.5, Clifton
Karachi.
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Complaint Cell
Customer Services
Complaint Management Unit, Silkbank Limited 2nd Floor, Hussain Center Shahrah-e-Faisal, Karachi
Tel: (local) 021-111-100-777(international)+92-21-35205565
Fax:
http://www.silkbank.com.pk/
Email: [email protected]
https://www.silkfeedback.com.pk/csms/ |
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License/Permissions/Authorizations:
- Commercial Banking
- Authorized FX Dealers
- Islamic Banking Branch |
|
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|
President & CEO
Head Office: Summit Tower, 9th Floor, Plot # G-2, Block 2 Clifton Karachi.
Tel : 021- 32463570
Fax: 021-32463575
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Complaint Cell
Complaint Resolution & Management Unit, Summit Bank Limited. Service Quality Department,
Summit Tower, 12th Floor, Plot No. G-2, Block 2, Clifton Karachi
Tel: (local) 021-111-124-365
0092-21-38709112 (international)
Fax: 021-32463553
http://www.summitbank.com.pk
Email: [email protected] |
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License/Permissions/Authorizations:
- Commercial Banking
- Authorized FX Dealers
- Islamic Banking Branch
|
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Samba Bank Limited |
|
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Acting President/CEO
Mr. Ahmad Tariq Azam
Ground Floor, Arif Habib Centre
23 Maulvi Tamizuddin Khan
(M.T. Khan) Road, Karachi
Tel : 021-38136300
Fax: 021-32460211 |
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Complaint Cell
Customer Services
Customer Care Unit
SAMBA Bank Limited,
Ground Floor, Arif Habib House,
23, Maulvi Tamizuddin Khan (M.T. Khan) Road, Karachi
Tel: 021-111 172 622
Fax: 92-21-32460431
http://www.samba.com.pk
Email: [email protected] |
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License/Permissions/Authorizations:
- Commercial Banking
- Authorized FX Dealers |
|
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|
Islamic Banks
|
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| Meezan Bank Limited |
Al-Baraka Bank (Pakistan) Limited |
| |
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President
Mr. Irfan Siddiqui
Meezan House, C-25, State Avenue, SITE, Karachi
Tel : 021-38103501 & 38103502
Fax: 021-36406036 |
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|
Complaint Cell
Customer Services
The Manager Customer Care Unit'
Meezan House, C-25, Estate Avenue, SITE, Karachi- Pakistan
Tel: +92 (21) 111-331-331 &
+92 (21) 111-331-332
Fax: 92 (21) 36406023
http://www.meezanbank.com
Email: [email protected] |
| |
|
License/Permissions/Authorizations:
- Commercial Banking
- Authorized FX Dealers
- Branchless Banking |
|
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|
President & CEO
Mr. Muhammad Atif Hanif
4th floor, 162, Bangalore Town, Main Shahrah-e-Faisal, Karachi.
Tel : 021-34307000
Fax: 021-34530981 |
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Complaint Cell
Customer Services
Al Baraka House
162 Bangalore Town,
Main Shahrah-e- Faisal,
Karachi, Pakistan
Tel: +92-21-111-113-442
Fax:
albaraka
Email: [email protected] |
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|
License/Permissions/Authorizations:
- Commercial Banking
- Authorized FX Dealers
|
|
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|
Bank Islami Pakistan Limited |
MCB Islamic Bank Limited |
| |
|
President
Syed Amir Ali
11th Floor, Executive Tower, Dolmen City Marine Drive, Block-4, Clifton, Karachi
Tel : 92-21-111-247-111
Fax: 021-32793131 |
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|
Complaint Cell
Customer Services
11th Floor, Executive Tower One, Dolmen City, Marine Drive Block 4, Clifton, Karachi, Pakistan
Tel: 111-475-264
Fax: +92-21-32460431
http://www.bankislami.com.pk
Email: [email protected]
https://bankislami.com.pk/contact/ |
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|
License/Permissions/Authorizations:
- Commercial Banking
- Authorized FX Dealers |
|
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|
Dubai Islamic Bank Pakistan |
|
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|
President
Mr. Junaid Ahmed
Hassan Chambers, 3rd Floor, Plot DC-7, Block-7, Kehkashan Clifton, Karachi
Tel : 021 -35368786
Fax: 021 -35308921 |
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|
Complaint Cell
Customer Services
Tel: 111-786-342
Fax:
http://www.dibpak.com/
Email:[email protected] |
| |
|
License/Permissions/Authorizations:
- Commercial Banking
- Authorized FX Dealers
|
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|
| Foreign Banks |
| |
|
Citi Bank N.A |
Deutsche Bank AG |
| |
|
Country Head /President
Mr. Ahmed Khan Bozai
1st Floor, AWT Plaza, I. I. Chundrigar Road, Karachi
Tel : 021-32638222
Fax: 021-32638211 |
| |
|
Complaint Cell
Customer Services
AWT Plaza,
I.I. Chundrigar Road,
P.O. Box 4889, Karachi-74200
Tel: 021-111 999 999
Fax: +92 (0) 21-111 777 777
http://www.citibank.com.pk
Email: [email protected]td>
|
| |
|
License/Permissions/Authorizations:
- Commercial Banking
- Primary Dealer
- Authorized Derivative Dealer
- Authorized FX Dealers |
|
| |
|
Country Head/President
Syed Muhammad Kamran Zaidi
Avari Plaza, Fatima Jinnah Road, Karachi -75530
Tel : 021-35207200
Fax: 021-35658325 |
| |
|
Complaint Cell
Customer Services
Deutsche Bank AG Lahore Branch
Avari Lahore
87 Shahrah-e-Quaid-e-Azam
Lahore 54000
Tel: 92 42 363 081 41
Fax: 92 42 363 08 147
http://www.db.com/pakistan/
Email: |
| |
|
License/Permissions/Authorizations:
- Commercial Banking
- Authorized Derivative Dealer
- Authorized FX Dealers
|
|
| |
|
Industrial & Commercial Bank of China |
Bank of China Limited |
| |
|
President
Mr. Chen Yuncheng
16th Floor, Ocean Tower,G-3 Block 9, Scheme No 5,Main Clifton Road, Karachi.
Tel : 021-35208900
Fax: 021-35208930 |
| |
|
Complaint Cell
Customer Services
Industrial & Commercial Bank of China Limited,
Pakistan Operations
16th Floor, Ocean Tower
G-3,Block-9,Clifton
Karachi,75560,Pakistan
Tel: 0092-21-35208988; 0092-21-35208927
0092(0)21 111195588
Fax: +92-21-35208930
Email: [email protected]
http://v.icbc.com.cn/userfiles/Resources/
ICBC/
haiwai/Karachi/download/2019/
ComplaintFormEn.pdf |
| |
|
License/Permissions/Authorizations:
- Commercial Banking
- Authorized FX Dealers
- Primary Dealer |
|
| |
|
Country Head /President
Mr. Wang Jie
5th Floor, Corporate Office Block
Dolmen City, HC-3, Block 4 Scheme 5, Clifton Karachi
Tel : 021-35301666
Fax: 021-35301666 |
| |
|
Complaint Cell
Customer Services
Bank of China Limited Pakistan Operations, 5th Floor COB Dolmen City, Clifton, Karachi, Pakistan
Landline: 0092-21-33110688 EXT 668
Mobile: 0092-345-3440022
Email: [email protected]
|
| |
|
License/Permissions/Authorizations:
- Commercial Banking
- Authorized FX Dealers
|
|
| |
|
| |
|
President
Mr. Hitoshi Kanahori
1st Floor, Shaheen Complex, M.R. Kayani Road, Karachi
Tel : 021-32637787
Fax: 021-32631368 |
| |
|
Complaint Cell
Customer Services
1st Floor Shaheen Complex, M.R.Kayani Road, Karachi, Islamic Republic of Pakistan
Tel: 92-21-3263-0171-5
Fax: +92-21 32631368
http://www.bk.mufg.jp
|
| |
|
License/Permissions/Authorizations:
- Commercial Banking
- Authorized Derivative Dealer
- Authorized FX Dealers |
|
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