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| SBP Regulated Institutes |
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| Public Sector Commercial Banks |
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Managing
Director/CEO (Acting)
Mr. Irfan Saleem Awan
24-The Mall, HO Tower,
Head Office
Peshawar Cantt.
Tel : 091-7227003 &
7227009
Fax: 091-5276838 &
091-5253889 |
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Complaint
Cell:
Customer Services
Customer Complaints
Unit
Manager Complaint Management
Unit, Head Office, The
Bank of Khyber, Peshawar.
Tel: 021-111 265 265
http://www.bok.com.pk
Email:
[email protected]
Complaint
form |
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License/Permissions/
Authorizations:
- Commercial Banking
- Authorized FX Dealers
- Islamic Banking
Branch
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| Specialized Banks |
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President/CEO
Mr. Qasim Nawaz
56-F, Nazim-ud-Din Road,
F-6/1
Blue Area, Islamabad.
Tel : 051-9214296, 051-9217000
Fax: 051-9219510, 051-9217001 |
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Complaint
Cell:
Customer Services
SME BANK LIMITED
56-F, Nazim-ud-din Road,
F-6/1, Blue Area, P.O
Box 1587,
Islamabad.
Tel: 111-110-011
http://www.smebank.org
Email:
[email protected]
Complaint
form |
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License/Permissions/
Authorizations:
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| Local Private Banks |
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President/CEO
Mr. Shoaib Mumtaz
22nd Floor, MCB Tower,
I.I. Chundrigar Road,Karachi.
9th Floor, MCB House,
15-Main Gulberg, Lahore.
Tel : 021-32270075-76
& 042-36042832
Fax: 021-32270078 &
042-357766192 |
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Complaint
Cell:
Customer Services
Complaint Resolution
Unit,
Service Quality Division,
8th Floor P.N.S.C. Building
M.T. Khan Road, Karachi.
Tel: 021-111-000-622
042-111-000-622
Fax: 021-35643215
http://www.mcb.com.pk
Email:
[email protected]
https://www.mcb.com.pk/
customer_services/contact-us |
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License/Permissions/
Authorizations:
- Commercial Banking
- Primary Dealer
- Authorized Derivative
Dealer
- Authorized FX Dealers
- Branchless Banking
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CEO/President
Mr. Aizid Razzaq Gill
Head Office and Registered
Office, 3 Tipu Block,
Main Boulevard, New Garden
Town, Lahore.
Tel : (042)-35880043 &
35909103
Fax: 042-35886102 |
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Complaint
Cell:
Customer Services
Complaint Management Division,
Service Standard and Quality.
Allied Bank Limited, 4th
Floor, Plot No. 74, Sheet
GK-7, M.W. Tower, M.A.
Jinnah Road, Karachi,
Pakistan.
Tel: 111-225-225
Fax: (+9221) 32331784
http://www.abl.com
Email:
complaint.management@
abl.com https://www.abl.com/contact-us/complaints/ |
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License/Permissions/
Authorizations:
- Commercial Banking
- Primary Dealer
- Authorized FX Dealers
- Islamic Banking
Branch
- Branchless Banking
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President
Mr. Mansoor Ali Khan
Mackinnons Building
I.I. Chundrigar Road,
Karachi.
Tel : 021- 32401174
Fax: 021- 32419752 &
32441881 |
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Complaint
Cell:
Customer Services
Customer Services Division
4th Floor, Khayaban-e-Shahbaz
Sub Branch, Bank Alhabib
Limited, Plot No. 30-C,
Khayaban-e-Shahbaz, Phase
VI, DHA Karachi.
Tel: 111-014-014
(local customers)
92-21-32446978-79
(international customers)
Fax: 021-35319818
http://www.bankalhabib.com
Email:
[email protected]
[email protected] |
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License/Permissions/
Authorizations:
- Commercial Banking
- Authorized FX Dealers
- Islamic Banking
Branch
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| Islamic Banks |
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President/CEO
Mr. Rizwan Ata
11th Floor, Executive
Tower, Dolmen City Marine
Drive, Block-4, Clifton,
Karachi.
Tel : 92-21-111-247-111
Fax: 021-32793131 |
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Complaint
Cell:
Customer Services
11th Floor, Executive
Tower One, Dolmen City,
Marine Drive Block 4,
Clifton, Karachi, Pakistan.
Tel: 111-475-264
Fax: +92-21-32460431
http://www.bankislami.com.pk
Email:
[email protected]
https://bankislami.com.pk/contact/ |
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License/Permissions/
Authorizations:
- Commercial Banking
- Authorized FX Dealers
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President
Mr. Yousaf Hussain
Faysal Bank Limited, Faysal
House, 4th Floor, St-02,
Commercial Lane, Main
Shahrah-e-Faisal, Karachi.
Tel : 021-32795300 &
32795625
Fax: 021-32793131 |
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Complaint
Cell:
Customer Services
Address: Complaint Management
Unit, Customer
Care Unit 2nd Floor, Faysal
House, ST- 02, Shahrah-e-Faisal,
Karachi. Pakistan.
Tel: 021 111-06-06-06
Fax: 021-32800014
http://www.faysalbank.com
Email:customercomplaint
@faysalbank.com
https://www.faysalbank.com
/en/contact-us/ |
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License/Permissions/
Authorizations:
- Commercial Banking
- Primary Dealer
- Authorized FX Dealer
- Authorized Derivative
Dealer
- Islamic Banking
Branch
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| Foreign Banks |
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Country
Head/ President
Mr. Zhou Bo
16th Floor, Ocean Tower,G-3
Block 9, Scheme No 5,Main
Clifton Road, Karachi.
Tel : 021-35208900
Fax: 021-35208930 |
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Complaint
Cell:
Customer Services
Industrial & Commercial
Bank of China Limited,
Pakistan Operations, 16th
Floor, Ocean Tower, G-3,
Block-9,Clifton
Karachi,75560,Pakistan.
Tel: 0092-21-35208988;
0092-21-35208927
0092(0)21 111195588
Fax: +92-21-35208930
Email:
[email protected]
http://v.icbc.com.cn/userfiles/
Resources/ ICBC/ haiwai/Karachi/
download/2019/ ComplaintFormEn.pdf |
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License/Permissions/
Authorizations:
- Commercial Banking
- Authorized FX Dealers
- Primary Dealer
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