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SBP Regulated Institutes |
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Public Sector Commercial Banks |
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Managing Director/CEO (Acting)
Mr. Irfan Saleem Awan
24-The Mall, HO Tower, Head Office
Peshawar Cantt.
Tel : 091-7227003 & 7227009
Fax: 091-5276838 & 091-5253889 |
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Complaint Cell:
Customer Services
Customer Complaints Unit
Manager Complaint Management Unit, Head Office, The Bank of Khyber, Peshawar.
Tel: 021-111 265 265
http://www.bok.com.pk
Email: [email protected]
Complaint form |
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License/Permissions/
Authorizations:
- Commercial Banking
- Authorized FX Dealers
- Islamic Banking Branch
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Specialized Banks |
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President/CEO
Mr. Tahir Hassan Qureshi
56-F, Nazim-ud-Din Road, F-6/1
Blue Area, Islamabad.
Tel : 051-9214296, 051-9217000
Fax: 051-9219510, 051-9217001 |
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Complaint Cell:
Customer Services
SME BANK LIMITED
56-F, Nazim-ud-din Road,
F-6/1, Blue Area, P.O Box 1587,
Islamabad.
Tel: 111-110-011
http://www.smebank.org
Email: [email protected]
Complaint form |
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License/Permissions/
Authorizations:
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Local Private Banks |
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President/CEO
Mr. Shoaib Mumtaz
22nd Floor, MCB Tower, I.I. Chundrigar Road,Karachi.
9th Floor, MCB House, 15-Main Gulberg, Lahore.
Tel : 021-32270075-76 & 042-36042832
Fax: 021-32270078 & 042-357766192 |
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Complaint Cell:
Customer Services
Complaint Resolution Unit,
Service Quality Division,
8th Floor P.N.S.C. Building
M.T. Khan Road, Karachi.
Tel: 021-111-000-622
042-111-000-622
Fax: 021-35643215
http://www.mcb.com.pk
Email: [email protected]
https://www.mcb.com.pk/
customer_services/contact-us |
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License/Permissions/
Authorizations:
- Commercial Banking
- Primary Dealer
- Authorized Derivative Dealer
- Authorized FX Dealers
- Branchless Banking
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CEO/President
Mr. Aizid Razzaq Gill
Head Office and Registered Office, 3 Tipu Block, Main Boulevard, New Garden Town, Lahore.
Tel : (042)-35880043 & 35909103
Fax: 042-35886102 |
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Complaint Cell:
Customer Services
Complaint Management Division, Service Standard and Quality. Allied Bank Limited, 4th Floor, Plot No. 74, Sheet GK-7, M.W. Tower, M.A. Jinnah Road, Karachi, Pakistan.
Tel: 111-225-225
Fax: (+9221) 32331784
http://www.abl.com
Email: complaint.management@ abl.com
https://www.abl.com/contact-us/complaints/ |
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License/Permissions/
Authorizations:
- Commercial Banking
- Primary Dealer
- Authorized FX Dealers
- Islamic Banking Branch
- Branchless Banking
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President
Mr. Mansoor Ali Khan
Mackinnons Building
I.I. Chundrigar Road, Karachi.
Tel : 021- 32401174
Fax: 021- 32419752 & 32441881 |
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Complaint Cell:
Customer Services
Customer Services Division
4th Floor, Khayaban-e-Shahbaz Sub Branch, Bank Alhabib Limited, Plot No. 30-C, Khayaban-e-Shahbaz, Phase VI, DHA Karachi.
Tel: 111-014-014
(local customers)
92-21-32446978-79
(international customers)
Fax: 021-35319818
http://www.bankalhabib.com
Email: [email protected]
[email protected] |
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License/Permissions/
Authorizations:
- Commercial Banking
- Authorized FX Dealers
- Islamic Banking Branch
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Islamic Banks |
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President/CEO
Mr. Rizwan Ata
11th Floor, Executive Tower, Dolmen City Marine Drive, Block-4, Clifton, Karachi.
Tel : 92-21-111-247-111
Fax: 021-32793131 |
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Complaint Cell:
Customer Services
11th Floor, Executive Tower One, Dolmen City, Marine Drive Block 4, Clifton, Karachi, Pakistan.
Tel: 111-475-264
Fax: +92-21-32460431
http://www.bankislami.com.pk
Email: [email protected]
https://bankislami.com.pk/contact/ |
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License/Permissions/
Authorizations:
- Commercial Banking
- Authorized FX Dealers
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President
Mr. Yousaf Hussain
Faysal Bank Limited, Faysal House, 4th Floor, St-02, Commercial Lane, Main Shahrah-e-Faisal, Karachi.
Tel : 021-32795300 & 32795625
Fax: 021-32793131 |
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Complaint Cell:
Customer Services
Address: Complaint Management Unit, Customer
Care Unit 2nd Floor, Faysal House, ST- 02,
Shahrah-e-Faisal,
Karachi. Pakistan.
Tel: 021 111-06-06-06
Fax: 021-32800014
http://www.faysalbank.com
Email:customercomplaint @faysalbank.com
https://www.faysalbank.com /en/contact-us/ |
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License/Permissions/
Authorizations:
- Commercial Banking
- Primary Dealer
- Authorized FX Dealer
- Authorized Derivative Dealer
- Islamic Banking Branch
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Foreign Banks |
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Country Head/ President
Mr. Zhou Bo
16th Floor, Ocean Tower,G-3 Block 9, Scheme No 5,Main Clifton Road, Karachi.
Tel : 021-35208900
Fax: 021-35208930 |
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Complaint Cell:
Customer Services
Industrial & Commercial Bank of China Limited,
Pakistan Operations,
16th Floor, Ocean Tower,
G-3, Block-9,Clifton
Karachi,75560,Pakistan.
Tel: 0092-21-35208988; 0092-21-35208927
0092(0)21 111195588
Fax: +92-21-35208930
Email: [email protected]
http://v.icbc.com.cn/userfiles/ Resources/
ICBC/ haiwai/Karachi/ download/2019/
ComplaintFormEn.pdf |
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License/Permissions/
Authorizations:
- Commercial Banking
- Authorized FX Dealers
- Primary Dealer
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