Circulars/Notifications - Banking Conduct & Consumer Protection Department  
  BC&CPD Circular Letter No. 03 of 2022
May 26, 2022 

The President/ Chief Executive
All Banks/MFBs,

Dear Sirs/Madams,

Collection of Digital Banking Frauds/Attempted Frauds Information through Call Centers

Please refer to BC&CPD Circular No. 02 of 2021 on the captioned subject.

2. It has been decided that all banks/ MFBs shall additionally submit data of all digital frauds and scams as per the attached format on monthly basis. This will include all frauds and scams reported at call centers or through other means such as email, letters, etc. or otherwise detected by the banks/ MFBs themselves.

3. Banks/ MFBs shall report data as per the prescribed format to the Banking Supervision Department (BSD)-2 of SBP on monthly basis. The data shall be reported in soft copy in Microsoft Excel format (Annexure - A) within 10 days from the close of every month at email ID [email protected]

4. All other instructions issued vide aforementioned circular shall remain unchanged.

5. Please acknowledge receipt.

Enclosed: Annexure - A


Yours truly,


(Muhammad Akmal)

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