The Presidents/Chief Executives
All Banks / Financial Institutions

Management of ATMs on Weekends

Please refer to PSD Circular Letter No. 6/2011 dated October 14, 2011 regarding the Management of ATMs on Weekends. It has been noticed that despite the given directives during the recent long weekend due to Ashura Holidays (November 1–4, 2014), ATMs in different parts of the country remained unavailable for consumers because of various reasons. This resulted in substantial inconvenience to the general public, who remained deprived of cash.

It is once again emphasized that Banks should take all necessary steps, including but not limited to reviewing their internal processes, backend service contracts, and logistic arrangements to ensure uninterrupted e-banking services during weekends and long holidays. These services include:

• ATMs
• POS machines
• Internet banking
• Mobile banking

Non-compliance with the above instructions, as well as complaints from the general public regarding the unavailability of ATM services, will attract penal action under the relevant provisions of the law.