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Circulars

Guidelines for the Standardization of ATM Operations

July 08, 2010
38950

TELEGRAMS BANK RATE

All Commercial Banks / ATM Switch Operators

Dear Sirs / Madam,

Guidelines for the Standardization of ATM Operations

In order to further streamline the timelines for Automatic Credit and to segregate the responsibilities of various stakeholders, Annexure-A of PSD Circular No. 1 dated April 6, 2006 titled ‘Guidelines for the Standardization of ATM Operations’ is amended and replaced as under:

Annexure-A
Procedure & Timelines for “Automatic Credit” of Suspense ATM Cash

Sr # Execution of Transaction by a Cardholder of Procedures Max. No. of Days
1
 Same Bank at Same Branch
 Branch to re-credit the customer account.
 Next Business Day
2
 Same Bank at Different Branch, Intra-City (within same city).
 1. Acquiring Branch, after verification, to issue credit instructions to its card issuing branch and inform its CFC.
2. Card issuing branch to re-credit the customer account.
 3 Business Days
3
 Same Bank at Different Branch, Inter-City (Different cities).
 1. Acquiring Branch, after verification, to issue credit instructions to its card issuing branch and inform its CFC.
2. Card issuing branch to re-credit the customer account.
 4 Business Days
4
 Different Banks within same city- member of same switch (MNET or 1-LINK)
 1. Acquiring branch, after verification, to issue credit Instructions to its CFC.
 Within 3 Business days.
2. Acquiring bank CFC to issue credit Instructions to its respective switch.
 Same day after receiving Credit Instructions from CFC.
3. Respective Switch (MNet or 1-Link) to issue credit instructions to its issuing Bank CFC.
 Within one Business day after receiving Credit Instructions from its member bank’s CFC.
4. Issuing Bank CFC to issue credit instructions to its card issuing branch.
 Within one Business day after receiving Credit Instructions from ATM Switch.
5. Card Issuing Branch to re-Credit the customer account.
 Within One Business day after receiving Credit Instructions from CFC.
(Maximum 6 Business Days)
5
 Different Banks in different cities- member of same switch (MNET or 1-LINK)
 1. Acquiring branch, after verification, to issue credit instructions to its CFC.
Within 3 Business days.
2. Acquiring bank CFC to issue credit instructions to its respective switch.
 Same day after receiving Credit Instructions from CFC.
3. Respective Switch (MNET or 1-Link) to issue credit instructions to its issuing bank CFC.
 Within one Business day after receiving Credit Instructions from its member bank’s CFC.
4. Issuing Bank CFC to issue credit instructions to its card issuing branch.
 Within one Business day after receiving Credit Instructions from ATM Switch.
5. Card Issuing Branch to re-credit the customer account.
 Within One Business day after receiving Credit Instructions from CFC.
(Maximum 6 Business Days)
6
 Different Banks within same city- member of different switch (MNET or 1-LINK)
 1. Acquiring branch, after verification, to issue Credit instructions to its CFC.
Within 3 Business days.
2. Acquiring bank CFC to issue credit instructions to its respective switch (MNET or 1-Link).
 Same day after receiving Credit Instructions from CFC.
3. Respective Switch (MNET or 1-Link) to issue credit instructions to other switch (MNET to 1-Link or Vice Versa).
 Within one Business day after receiving Credit. Instructions from its member bank’s CFC.
4. Other Switch to issue credit instructions to its issuing bank CFC- (MNET to 1-Link or Vice Versa).
 Within one Business day after receiving the Credit Instructions from ATM Switch.
5. Issuing Bank CFC to issue credit instructions to its card issuing branch.
 Within one Business day after receiving Credit Instructions from ATM Switch.
6. Card Issuing Branch to re-credit the customer account.
 Within One Business day after receiving Credit Instructions from CFC.
(Maximum 7 Business Days)
7
 Different Banks in different cities- member of different switch (MNET or 1-LINK)
 1. Acquiring branch, after verification, to issue Credit instructions to its CFC.
Within 3 Business days.
2. Acquiring bank CFC to issue credit instructions to its respective switch- (MNET or 1-Link).
 Same day after receiving Credit Instructions from CFC.
3. Respective Switch- (MNET or 1-Link) to issue credit instructions to other Switch (MNET to 1-Link or Vice Versa).
 Within one Business day after receiving Credit Instructions from its member bank’s CFC.
4. Other Switch to issue credit instructions to its issuing bank CFC- (MNET to 1-Link or Vice Versa).
 Within one Business day after receiving the Credit Instructions from ATM Switch.
5. Issuing Bank CFC to issue credit instructions to its card issuing branch.
 Within one Business day after receiving Credit Instructions from ATM Switch.
6. Card Issuing Branch to re-Credit the customer account.
 Within One Business day after receiving Credit Instructions from CFC.
(Maximum 7 Business Days)
  1. The time period of Six (6) business days or seven (7) business days as mentioned at Serial Nos. 4,5,6 & 7 shall be counted from the business day following the transaction day.
  2. Serial Nos. 1-3 are relevant where an account holder executes a transaction at an ATM installed at branches of card issuing bank.
  3. Serial Nos. 4-5 are relevant where an account holder executes a transaction at an ATM installed at a branch other than the card issuing bank’s branch. However, both banks i.e. card issuing bank and the bank on whose ATM the transaction was executed would be member/connected with the same switch; either MNET or 1-Link.
  4. Timelines given in this annexure are also applicable on off-site ATMs with 2 additional business days admissible in each scenario.
  5. Two business days are added for tier 2 cities i.e. cities other than Karachi, Lahore, Islamabad and Rawalpindi and will be admissible in both, same city and different cities cases.

Please acknowledge receipt.

Yours sincerely,

Abdur Rauf
Additional Director