The Presidents/ Chief Executives

All Banks/ MFBs

Dear Sirs/Madams,

PRIORITY TO SENIOR CITIZENS, PENSIONERS AND SPECIAL PERSONS IN AVAILING BANKING FACILITIES

1. In terms of BC & CPD Circular Letter No. 02 dated 1st June 2016, BC & CPD Circular Letter No. 02 dated 4th December 2015 and BC & CPD Circular Letter No. 02 dated 13th February 2014, banks/MFBs were advised to extend priority services to senior citizens/ pensioners and special persons in availing banking facilities along with proper seating arrangements, drinking water, special assistance and due care. However, concerns have been raised by various quarters that some banks are not taking requisite care of senior citizens/pensioners/special persons especially regarding arrangement of separate counters for pensioners. This matter has been viewed seriously.
2. Accordingly, all banks/MFBs are again advised to follow the instructions issued on the subject matter from time to time in true letter and spirit. Any violation of above instructions would be dealt under relevant provisions of the Banking Companies Ordinance, 1962