The Presidents/ Chief Executives
All Banks / Microfinance Banks (MFBs)



Dear Sir / Madam

Temporary Waiver of OTP/Callback Confirmation Requirement on AMA

     Please refer to Section 4.3 of Branchless Banking (BB) Regulations issued vide BPRD’s Circular No. 10 of 2019 and BPRD Circular Letter No. 36 of 2022 dated December 26, 2022 on the captioned subject.

2.  In this regard, it has been decided that banks/ MFBs shall conduct “Call Back Confirmation (CBC)” on ASAAN Mobile Accounts (AMAs) within 30 days from their opening, instead of performing biometric verification within 60 days from the opening of AMAs. This will facilitate AMA customers, especially women, to continue availing financial services through a seamless digital process.

3.  Further, banks/ MFBs are advised to conduct CBC of all AMA customers whose accounts have been opened after the lapse of subject temporary waiver on May 10, 2023, and have not been biometrically verified.  

4.  All other instructions, on the subject matter, shall however remain unchanged.