With a view to enhance its supervisory role in the area of consumer protection, the State Bank of Pakistan has bifurcated the erstwhile Banking Conduct & Consumer Protection Department (BC&CPD) into two departments i.e. Banking Conduct Policy Department (BCPD) and Consumer Protection Department (CPD) which are placed under Banking Policy & Regulations Group and Banking Supervision Group respectively. BCPD will be primarily responsible for policy matters in the areas of overall banking conduct, SBP electronic credit information bureau (SBP-eCIB) and private credit bureaus. CPD will look after operations side of conduct monitoring, consumer protection, complaints redressal and conduct risk assessment.

In context to above development, please note that Syed Ali Raza has assumed the charge of Director, Banking Conduct Policy Department, State Bank of Pakistan with effect from July 27, 2023. His specimen signature and contact details are as under:

SPECIMEN SIGNATURE:


Sd/-

_____________________
SYED ALI RAZA
Director
Banking Conduct Policy Department
5th Floor, State Bank of Pakistan, Karachi.
Phone No: 021-99221133, 33115942
Fax No: 021-99221250