Circulars/Notifications - Consumer Protection Department  
 CPD Circular Letter No. 1 of 2010
September 27, 2010 

Presidents/Chief Executives,
All Banks/DFIs,

Dear Sirs/Madams,

DISPUTE RESOLUTION THORUGH MEDIATION

Please refer to letter No. BP&RD/BLRD-08/2009-1673 dated 9th March, 2009 through which an order of Honourable Sindh High Court was forwarded to the Banks/DFIs, highlighting the Alternate Dispute Resolution as an additional avenue of dispute settlement.

2. Since Karachi Centre for Dispute Resolution has been established to promote alternate dispute resolution mechanism, hence Banks/DFIs are encouraged to approach them for the purpose. Banks/DFIs may implement the settlement reached through this mediation process after getting necessary internal approvals from their competent authority.

Please acknowledge receipt.

Yours truly,


(Muhammad Tariq)
Deputy Director

       
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