The Presidents / Chief Executives

All Banks / DFIs / MFBs

Dear Sir / Madam,

CUSTOMER FACILITATION CENTRES TO REDUCE CONCERNS / GRIEVANCES OF DEPOSITORS & BORROWERS

1. Please refer to BPRD Circular Letter No. 31 dated October 26, 2008 regarding the captioned subject.
2. It is advised that the undernoted contact details of the Consumer Protection Department may be disseminated to all branches:

The Director
Consumer Protection Department
State Bank of Pakistan
5th Floor, SBP Main Building
I. I. Chundrigar Road
Karachi

[email protected]

Phone Nos. 021 - 99221147, 99221148, 99221149, 99221475 & 99221885

Fax Nos. 021 - 99221160 & 99221154

Email: [email protected]

3. It is also advised to instruct all branches to properly display the above contact details for information of their customers.
4. All other instructions on the subject shall, however, remain unchanged.

Please acknowledge receipt.