Please refer to
PR- O-2 of Prudential Regulations for Consumer Financing
on the subject of sending statement of account to the
credit card holders.
2.
In order to further facilitate the banks and the customers
the existing Regulation has been revised and replaced
as following which will be operational with immediate
effect.
a. Banks / DFIs shall provide to the credit card holders,
the statement of account at monthly intervals, unless
there has been no transaction or no outstanding balance
on the account since last statement. The statement of
account should be dispatched to the credit card holders
through a courier company or express post services of
Pakistan Post.
b.
However, the banks/DFIs may also send statement of account
in Electronic Form instead of hard copy to their customers
subject to the condition that consent from the customers
for sending Electronic Statement of accounts in lieu of
hard copy has been obtained and kept in record. However,
for opting this mode, banks/DFIs shall make arrangement
of ‘SMS Alert’ informing the card holders
on given cell numbers, free of charge, that e-statement
has been sent via email and mentioning therein outstanding
amount/minimum payment due and due date of payment.
c.
Banks/DFIs are further advised to provide free of charges
a duplicate or hard copy of the statement whenever banks/DFIs
are approached by their credit card holders.