order to facilitate cardholders cash withdrawals through
ATMs, banks were advised vide PSD Circular No. 02 dated
October 20, 2006 titled “Management of ATM Cash and
Downtime”, to ensure continuous availability of ATM
services, especially during Ramadan, EID holidays and long
banks are once again reminded to ensure that:
ATMs shall be continuously replenished on regular intervals
during EID holidays, according to the needs of the cardholders.
2- Necessary back-up arrangements be made, in order to
address complaints, if any.
3- Appropriate staff be deployed to address problems that
may cause ATM malfunctioning or cash outage incidents.
4- Any breakdown or cash outage incident during EID holidays
shall be reported to Payment Systems Department by 25th
banks must take all steps to ensure continued availability
of this service, which shall be monitored by SBP inspection
teams during the period. Complacency or lack of visible
efforts in this regard on part of banks shall be dealt with
under BCO 1962.