Fair Treatment of Consumers (FTC) through Responsible Banking Conduct is a prerequisite for inclusive yet sustainable financial growth of banking industry. Being cognizant of the same, SBP envisions to enhance its conduct supervisory regime to promote Responsible Banking for which adequate capacity building of the regulator is a key.

Accordingly, Banking Conduct and Consumer Protection Department (BC&CPD) held five days’ workshops in collaboration with World Bank and Toronto Center from February 11-15, 2019 at Institute of Bankers Pakistan (IBP) Karachi. Director, BC&CPD, Mr. Asif Mahmood gave opening remarks at IBP while inaugurating the workshops.

Ms. Ligia Lopez from World Bank conducted the said workshops.

Keeping in view the linkages of conduct regulation and supervision, the workshops were attended by officers from all banking departments of SBP Offices along with officers from Securities & Exchange Commission of Pakistan (SECP). The workshops included group activities and case studies, in addition to the presentations and reading material provided by the trainer.

These workshops were designed to provide an in-depth knowledge on various aspects of the Market Conduct regulation and supervision, including possible and prevalent institutional arrangements, legal frameworks and mandates, areas of regulation and conduct supervisory tools.

Agenda Trainer's Profile Pictures Gallery

Fatima Javed
State Bank of Pakistan

Zehra Rizvi
State Bank of Pakistan

Kashif Ghani
Securities & Exchange
Commission of Pakistan

Mudassir Motan
Securities & Exchange
Commission of Pakistan

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