In view of the globally growing focus on Financial Consumer Protection and Conduct Supervision, the related role of regulators has been largely revitalized. Resonating with the enhanced role to promote Fair Treatment of Consumer (FTC) and Responsible Banking Conduct, State Bank of Pakistan (SBP) undertakes various capacity building initiatives for its officers. Workshops on Market Conduct Supervision conducted in collaboration with World Bank and Toronto Center were one of such initiatives. These workshops were held in two iterations, first in February 2019 and second from April 9-11, 2019 at Marriot Karachi. The first iteration was conducted by Ms. Ligia Lopez at Institute of Bankers Pakistan and was attended by officers from banking cluster of SBP as well as relevant officers from Securities and Exchange Commission of Pakistan (SECP). Director, BC&CPD, Mr. Asif Mahmood gave opening remarks while inaugurating the workshops.

Mr. Salvador Chang, Program Leader, Toronto Center and Mr. Sergio Gomez, Conduct Supervision Division Head, Central Bank of Brazil conducted the second iteration which was attended by officers from the banking cluster departments of SBP, SECP and Pakistan Microfinance Network.

During the three day workshops, the trainers also met the Deputy Governor (Banking & FMRM) to discuss the milestones achieved by SBP on conduct related regulatory and supervisory front and future areas of engagement. The workshops were concluded by the Director Banking Conduct and Consumer Protection Department who appreciated the efforts of both the trainers and trainees. He emphasized that knowledge, skills and attitude of the regulator are key to deliver well to a regulatory agenda like conduct supervision.