The banks shall dispatch, free of charge, statements of
accounts to their account- holders having a closing balance
equal to or exceeding Rs.10,000/= at least twice in a
year on six monthly basis within one month from the close
of half-year, i.e., June 30 & December 31.
ii. The banks shall dispatch, free of charge, statements
of accounts to their account- holders having a closing
balance of less than Rs.10,000/= at least once in a calendar
year. The statement shall be sent within one month from
the close of calendar year i.e. by 31st January.
iii. The statement of accounts of account holders/customers
having a closing balance exceeding Rs.10,000/= shall,
however, be sent either through a courier company or express
post services of Pakistan Post.
iv. The banks shall make arrangements with the delivery
companies for confirmation of dispatch of all statement
of accounts to the account holders. Proper record of dispatch
v. The banks shall ensure that statement of accounts being
dispatched is legible, clear and printed in an appropriate
size of font.
vi. Where statement of account is returned/undelivered,
the banks may make all efforts to update record/address
of the account holders.
vii. The banks may charge a maximum of Rs.35 for each
duplicate/additional statement of account.
viii. Where an account has become dormant as per the
approved policy of the banks, dispatch of statement
of accounts be stopped till such time the accounts are
reactivated or new address is made available/obtained
by the bank. Banks may further ensure that where an
account has been marked as dormant, no “Service
Charges” shall be deducted by the banks from these
accounts. Once the accounts are reactivated, banks need
to print statements on due date from the date the account
was flagged dormant.
ix. The banks may also send statement of account in
Electronic Form instead of hard copy to their customers
subject to the following conditions:-
a. A consent from the customers for sending Electronic
Statement of accounts instead of hard copy has been
obtained and kept in record.
b. E-Statement of accounts shall also be sent to account
holders as per instructions mentioned at para 2 (i)
and (ii) above.
Basic Banking Account (BBA)
The statement of accounts to BBA customers/account holders
would, however, continued to be dispatched once a year,
as per directives issued vide BPD Circular No.30 of 2005.
The banks may charge a maximum of Rs.35 for duplicate
This supersedes instructions issued
vide BPRD Circular No.08 dated July 24, 2006.