To maintain highly skilled and motivated human resource base devotedly engaged in meeting expectations of stakeholders and setting new standards of excellence.

To provide excellent training and development opportunities dedicated to fill the existing competency gaps and making employees capable of accepting future challenges.

Training & Development Department (T&DD) was set-up in August, 2007 by upgrading the Training Unit of Administration Department with specific objectives of capacity building and skill development of human resource in the Banking Services Corporation (BSC) on continuous basis. The Change Management initiative and Organizational Development introduced in the BSC during FY07 critically depends on the availability of competent workforce. The aim of T&DD is, thus, to fill the gap between the existing and desired level of competencies through need based trainings.

As a first step towards the formulation of a more structured and need based training strategy, an organization wide survey was conducted by T&DD to get the first hand information on prevailing perception of employees towards the significance of training as a tool for career progression and determining competency gaps in relation to their present assignments. Focusing on the immediate as well as future capacity building and skill enhancement needs of the employees, a comprehensive training strategy is being developed and implemented by the T&DD. The training priorities and short and medium-to-long term action plans of T&DD are broadly aligned with the strategic objectives of the management.

Training programs catering for the immediate capacity building and skill enhancement needs have already been introduced, while detailed training programs are being prepared for implementation in the coming years. A two pronged strategy have since been adopted to provide required training interventions in a more cost effective manner. While arranging the training at premier institutions through best and relevant resource persons available, in-house expertise is continuously being developed by conducting Training of Trainers (TOT) of various modules/programs especially in computer and soft skills for a select group of employees identified through a rigorous selection procedure to impart training to other employees of BSC including field offices.

The T&DD is now in the process of proactively up-grading its resources and infrastructure to fully support the needs of organizational development and capacity building in BSC. It is structured into three divisions on the basis of relevant work streams.