Circulars/Notifications - Payment System Department  
 PSD Circular Letter No 3/2014
July 21, 2014 

Presidents / Chief Executive Officers
All banks

Dear Sir (s)/ Madam,

Efficient Management of ATMs during the Eid Holidays

 

In pursuance to Section 3 (1) of PS & EFT Act 2007, all banks are directed to take the following necessary measures in order to ensure maximum availability of ATM services and avoid public inconvenience during the Eid holidays:

  • Ensure ‘round-the-clock’ availability, consistent monitoring of ATMs and mobilize maximum resources to timely resolve ATM issues like:
    • ATM out of cash,
    • Hardware/software problems,
    • Power Outages
    • Connectivity/Network issues;
  • Establish special help desks / contact centers operating round-the-clock for ATM related complaints, where ATM users can lodge complaints to the banks about the non-functioning of the ATMs.
  • Ensure that the published help desk numbers are visibly placed at all ATM booths and remain operational round the clock.
  • Advertise contact details in the leading and regional newspapers before Eid holidays for customer awareness.

Non-compliance to the above directives would attract penal action under Section 74 of PS&EFT Act.
All other instructions shall however remain unchanged.

Please acknowledge receipt.


Yours sincerely,

Sd/-

( Asim Iqbal )
Director

 
       
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