Vision
To be a dynamic, proactive and forward looking service provider capable of facilitating achievement of SBP’s strategic objectives through enhanced stakeholders’ satisfaction.

Mission
To develop and sustain an integrated service support system through cross functional approach with a view to provide timely, reliable and efficient services to Bank’s stakeholders

About Us
Born out of a strategic reorientation of State Bank of Pakistan; under taken during September 2006, Business Support Services Department has been established as a consolidated platform for providing services to its stakeholders. The underlying objective of this consolidation is improved facilitation through proactive service delivery. In order to achieve these objectives, all the major service delivery components of Bank have been merged under the umbrella of BSSD. A picture of Division-wise primary objectives / functions is as under:

1. Employees Benefits Division
2. Services Division
3. Procurement Division
4. Property Management Division
5. Internal Monitoring Division
6. Learning Resource Centre

A. EMPLOYEES BENEFITS DIVISION
The Division facilitate all internal and external stakeholders promptly through following Units:

1. Payroll Unit
2. Advances Unit
3. Pension Unit
4. Fund Unit
5. Travel Service Unit
6. Corporate Service Unit.

Disbursement of monthly salary, payment of educational expenses, payment of Pension retirement benefits, gratuity to serving / retied employees etc., management of staff loan, maintenance of PF/ GPF account of the subscribers, financing of life insurance policies against staff fund balances and gratuity to ex-employees are some of the key functions of the employees benefits Division.

B. SERVICES DIVISION:
The Division besides being responsible to prepare budget, formulate the Departmental Business and Business continuation plan, maintains leave record of the employees, manages the transport facility, central mail system, central archive, affairs of the female hostel and booking of huts etc. It also provides needed administrative services to the Department.
It functions through the following units;

1. Leave Unit
2. Education Expenses Unit
3. Services Unit
4. Transport Management Unit
5. Central Mail Unit
6. Central Archive Unit.

C. PROCUREMENT DIVISION:
Works as centralized procurement hub for all categories of assets for SBP and SBP BSC. Is responsible to oversee procurement as per PPRA Rules 2004 adopted by SBP. Apart from providing services of procurement of electronic data processing (EDP) equipment, motor vehicles, furniture fixtures, the Division also oversees the job of their repair, maintenance and insurance where required.
It has the following five units;

1. Policy & Coordination Unit
2. Assets Unit
3. EDP/IT Unit
4. Services Unit
5. Works Unit

D. PROPERTY MANAGEMENT DIVISION
Leasing, disposal and insurance of SBP properties together with development and implementation of relevant guidelines in line with decision of building sub committee of SBP Central Board are the major functions of this Division. The Division also undertakes re-evaluation of SBP property examines leases and rent agreements and identifies impact of sale/rent of SBP property.

E. LEARNING RESOURCE CENTRE
Learning Resource Centre has been established with the aim of providing facility of learning and capacity building to its internal and external stake holder’s. This division facilitates and provides logistic support in the organization of seminar, trainings sessions and other special events.

F. INTERNAL MONITORING DIVISION
Internal monitoring division focus on pre/ post audits of all cases involving financial transactions requiring the approval of the competent authority. It plays the role of coordinator between all the Divisions/Units of BSSD and the IA&CD, Commercial Audit and any other Auditor determined by Finance Department for the purpose.

Organogram-BSSD

SOP for Booking of Huts

Contact numbers of BSSD Officers