Please refer to BPRD Circular Letter No. 31 dated October 26, 2008 regarding the captioned subject.

2.    It is advised that the undernoted contact details of the Consumer Protection Department may be disseminated to all branches:

        The Director
        Consumer Protection Department
        State Bank of Pakistan
        5th Floor, SBP Main Building
        I. I. Chundrigar Road
        Karachi

        Phone Nos. 021 - 99221147, 99221148, 99221149, 99221475 & 99221885
        Fax Nos. 021 - 99221160 & 99221154
        Email: [email protected]

3.    It is also advised to instruct all branches to properly display the above contact details for information of their customers.

4.    All other instructions on the subject shall, however, remain unchanged.

Please acknowledge receipt.