In its endeavour to facilitate the customers
of the Banks/DFIs, in addition to the existing helpdesk,
it has been decided to facilitate the stakeholders by
establishing Customer Facilitation Centres at the Consumer
Protection Department and all the sixteen Field Offices
of SBP Banking Services Corporation. In order to provide
timely assistance/clarification to the customers of Banks/DFIs
the Customer Facilitation Centre will operate from 9 am
to 8 pm on all working days. Simultaneously the Banks/DFIs
would also endeavour to facilitate their customers on
priority to address their banking related concerns. The
contact details of the Customer Facilitation Centre are
Senior Joint Director
Consumer Protection Department
State Bank of Pakistan
5th floor, SBP Main Building
I.I. Chundrigar Road,
Phone No. 021-9212432
Fax No. 021-9212506
Email: [email protected]
Further lines are being set up to allow
customers to call the Consumer Protection Department,
details of which will be disseminated to the public shortly.
SBP Banking Services Corporation’s
field offices are also being advised to position themselves
to receive complaints and address grievances of the complainants.
The banks are advised to disseminate the
above contact details to their customers for their information.
Please acknowledge receipt.